Verizon — Local services in Chicopee

I recently had the pleasure of experiencing outstanding customer service for my cell phone, and I couldn't be more impressed with the level of support I received. Joe Fearn went above and beyond to ensure that my needs were met, and he truly exceeded my expectations.

From the moment I reached out for assistance, I was greeted with professionalism, courtesy, and a genuine willingness to help. Joe was not only knowledgeable about the product but also demonstrated a deep understanding of my concerns. He was patient with me and listened to my issues. He seemed sincerely empathetic. I felt like he took me seriously and wanted to really help.His patience and willingness to assist, even with seemingly ”dumb” questions, was truly appreciated. I never felt rushed or dismissed during the entire interaction.

Overall, my experience was truly outstanding. Joe’s professionalism, knowledge, and commitment to going the extra mile left a lasting impression on me.

I highly recommend to anyone in need of exceptional customer service for their cell phones. I am grateful for the positive experience I had. Kudos to Joe for his outstanding service, and thank you for exceeding my...

Never buying a phone here again. My phone retailed for $769.99, they initially tried to charge me over $900 and then told me they would honor my “discount” to $770. I was then charged TWO activation fees, and they added a protection plan to my bill without telling me. Service took HOURS, they were not apologetic for their mistakes and offered no discounts — two days prior they had told me I could have a significant discount if I picked a different color phone, and another discount if I came the night before to pick it up. They aren’t actually a Verizon store, they’re a third party retailer, which isn’t clearly marked. Would suggest avoiding at all costs. My bill is all messed up and I need to go through Verizon to get things fixed.

** you’re also subject to an additional $20 “set up” fee because it’s a third party retailer. Even if you only pick up the phone and have it activated. They didn’t transfer anything from my old phone to my new phone.

** I was not asked if I wanted to add a protection plan yet have one charged to my bill as well. They are sloppy and work off of commission. Go to an actual Verizon...

Agree with the previous review, these guys are liars and scammers. Pushed a phone on me after two questions without finding out what I really needed. When I wanted a larger memory size that they didn’t have Brian blantantly lied and told me that I could return it at any Verizon for the size I wanted, important because I was from out of state. In the meantime they overcharged me by $100. After getting home and driving an hour to get to the correct store to try to exchange it, they refused to honor their written return policy, much less what Brian had told me to my face in the store, and claimed that I could only exchange the phone with them, meaning I would have to mail it to them and wait for them to mail the correct phone back. Thank god the store I was at and Verizon Corporate office took care of me and returned the phone and refunded my money from corporate because this store refused to cooperate. They are not incompetent, they are outright malicious and will say anything to get your money and hold onto it...