Chino Hills Pizza Company — Restaurant in Chino

Great Pizza Bad Service Despite the bad service I've experienced the food was great. I lived down the street and we would order our dinner at least once a week if not stop in every other week to let the kids play. In addition we would also go for kids team pizza parties. My experience has been that they've given my order away 2x due to placing orders on the counter and leaving it up to the customers to be honest in picking up their pizza. Both times that this has happened to me they look at me like its my fault and after showing them my receipts and explaining to them it wasn't my fault someone got to the counter quicker than me they replaced my food but I had to wait. In addition, on my last visit to what was my favorite pizza spot, my son and nephew were saving a table for us. Now they were supposed to be sitting down but of course it doesn't always work that way. My son tripped over a little girl that he didn't see laying on the floor and broke his nose on one of the benches. All this took place inside the restaurant. We stood there for about 10 minutes before we could get his nose to stop bleeding than I took my son to the ER. Do you think that any of the staff came out to see if everything was ok or if there was anything that they could do to help? Nope. Of course all the customers around us asked if he was ok...I mean how could they not my son was crying and blood was gushing out. But the staff...hmm...I got a bunch of stares by the young staff and I don't think the owners had a clue what was going on. I understand the food is great and this is a busy little spot but come on...In addition the wife, or at least I think it was the wife of the owner snapped at my husband. She was upset because he changed his order of beer, which we had asked at the time of the order but the staff didnt make the change before she poured it. Not our fault. Maybe they just can't handle the stress of...

So about 2 months ago I went back after not going for a year and a half because the pizzas always didn't have enough ingredients, was undercooked, too much sauce, old bread etc. Finally the owner was there when I returned a pizza (1 and a half years ago) and he gave me a $75 credit. So for about a year and a half I had that credit. Well I used the credit on 2 different days 2 months ago and got chewed out by one of the managers for having a credit so big. He yelled at me over the phone bad enough to where I walked into the location to get the name of who yelled at me, talked to the other manager and hand been requesting to speak with the owner Mr. Vargas to follow up and let him know what went on. But no returned phone calls. I was calling 3 times a week. The manager said I was a fraud for having such a large credit, was a thief, and never allowed to go back there. Remind you I was given the $75 credit about a year and a half ago by the owner Mr. Vargas himself. 42 year resident of chino hills and ashamed of what occurred at this location in chino hills horrible customer service, poor management and just disgusted. Got yelled at and banned for using a $75 credit that the owner gave me a year and a half ago in front of a over crowded pizza restaurant. No returned phone...

This place looked good on yelp and don't get me wrong the food was delicious! But.. the atmosphere was just too chaotic. If you have smaller children, or a lot of noise triggers or scares your little one, then this place is not for you. It was a Saturday and I'm guessing this is a local hangout for teams to come after their games. We've been to places like this before but never this rowdy and noisy, couldn't hear each other speak, and on account of that they would shout order numbers on the intercom every few mins. Much older kids with no regard for younger kids. I when I say this place was crazy and tight I would say it was like a sardine can and mostly of just older kids running amuck as coaches and parents threw one back and let them run wild. Again, good food but the atmosphere was a bit too...