Kahoots — Local services in Chino Hills

Lack of employee training & disappointing & unreliable

I was planning dog food for my trip to LA. I called two weeks ago to try to place a special order (of something they don’t normally carry in the store) for 10/4. One of the employees told me to call back two weeks later and said it’ll only take them a week to get my orders in. I called today, which is exactly 8 days before 10/4, and they said they won’t be able to get it in time since ordering date is on 10/4. Their employees clearly have no knowledge of the store’s ordering schedule and messed up my entire plan. And now, I’m left with just one week before my trip and have to find something else for my dogs. I’d give them a negative review if it were...

I'm so thankful the gentleman that helped me purchase a prong collar for my very strong Queensland Heeler. He was pulling me through the store and the sales associate helped me size him correctly. I'm glad I bought one here because they carry the German made ones that are polished on the ends. I also got him a new steel chain leash that looks bad ass on him and it's made well. Don't buy the cheap crap from Amazon , you won't be happy and your dog really won't be either. I'm FINALLY able to go on a relaxing walk with my dog. He doesn't pull and he enjoys his walks so much more. Some dogs when they are young don't understand the full impact of their strength. This prong collar is helping out dog so much 🙏...

I was introduced to Kahoots at an event where they handed out samples. I struggled to find a food that my dog would digest well and like to eat. Their house brand solved my problems. All my dogs have been on Kahoot’s kibble with good results and good health. I’m taking away one star for the management of the store. While the employees that I met originally were very friendly and customer oriented, it was obvious that upper management was causing frustration and issues. They have had constant turnover with staff ever since. The in-store staff are always pleasant and helpful, but it is difficult to get that “home-town” service and feel that drives the...