24 Hour Fitness — Local services in Chino Hills

If you're in the Chino Hills area and looking for a gym, DO NOT COME HERE. This is the worst 24-hour fitness I've ever been to, which is shocking for being in a nice area such as Chino Hills. I've been going to this gym consistently for the past year, and it just seems to get worse. Take your business somewhere else or to the LA Fitness right down the street.

The bathrooms are horrendous and always have yellow mold growing in the sinks, toilets, and probably all over the floors/showers. The sauna drain has been clogged for 1 month now, collecting everyone's sweat in one convenient puddle for everyone to step around and hopefully not slip and cause injury. This may even include the sewage content. No wet floor signs in sight (or should i say sweat floor signs?)The mens bathroom mirror is broken and has cardboard covering it. I don't know how this place is even still open with health and safety being at risk.

The gym equipment is very outdated, and there's ALWAYS machines out of order for extended periods of time. I've complained mutiple times to management that 2-3 of the stair masters are always out of order and the ones that are crossed off for maintenance have issues with the chain which causes them to slip at higher speeds and causes the steps to spin uncontrollably, even if you hit stop/pause. This gym is a joke...

I will be pursuing legal against 24HR fitness soon. I finally submitted a written letter to the manager. I don’t know where they find these people to work for 24 hr Fitness. I called him on my frozen account due to an incident. It has been almost a month and nothing was done. Reason to frozen the account is to investigate, gather information, and present it 24HR to make a decision. He never called back. I went there on Saturday, he had the girl print out my file and will call me on Monday, he never did. I called and he once picked up, but told me that he had to pick up another call. I told him about my situation, and he simply said everyone comes to the gym for a reason.Due to his lack of response, I had asked to either cancel my member, refund my money, or let me know how long the account will be frozen. No respond. He didn’t care. I guess the only solution is to see them in court. I guess 24 hrs rather pay a high price instead of response to a simple request. Been with this gym for more than 20 yes. Bathroom and equipments are getting so bad. Don’t even take shower there anymore. The men’s bathroom smell so bad. Health inspections need to check the place regularly. I went to other 24 hrs fitness and they...

Customer service is gone with the wind anymore. I called in because I was double charged and clearly without looking at my account the childlike receptionist told me I must come in with a bank statement to prove it. Well I came in and waited a not too long but felt like forever 20 minutes as I was told the manager was busy. I finally got up and went over to where the manager was and said yes im waiting for a manager and was snootily told "well there's 3 of us on" confirming the child receptionist never let anyone know I was here. So "manager" has me sign in and I tell her my concern, again without looking at my account she says I need to go home and print a bank statement and that my phone app would not suffice. I say this is ridiculous and I want another manager. Guess what?! .that manager actually looked at my account to let me know it wasn't an over charge just a back pay. Soooooo I don't need to print a statement.. jeeeez I didn't even need to come down to the store if people learn thier job correctly, pay attention and actually try HELPING a customer of over 25 years. Crazy to even suggest that, just figure a way to get rid of them and let someone else deal with it. And you want how much an...