Starbucks — Restaurant in Choctaw

I don’t like to complain because I love StarB’s and life happens. Just a little constructive criticism to help the employees grow. ❤️ It was early so I get it. 6:20 on a Saturday is early for young adults to have to adult. But just as an FYI for future reference. If you don’t have a certain size cup, please don’t charge your customers for one. It’s easy to go through the motions thinking that the all employees would know what to do. An easy explanation over the speaker or at the window before charging your card for a size you don’t have would have sufficed. I didn’t find out you were out of that size cup until after I had already paid for my Venti drink.

I had to work this morning and rarely get to grab coffee because it’s an expense I can’t usually afford. The employee wasn’t rude or anything but she was no nonsense and didn’t even bother with an explanation until handing me my Grande cup. I drove off at tad confused as I needed to get to work. I looked at my receipt at a stop light because it dawned on me what she said (I was pretty tired, also) and sure enough, unfortunately I got charged for a Venti that I never received. Yes partially my fault for not paying closer attention. Kids make mistakes and I am not to upset just sad that I didn’t get my Venti Delicious coffee. Something to think about in the future to teach your employees. I u destined how hard it is to train for every scenario. Kindness and honesty go along way to keep customers coming back. I love StarB’s and this won’t keep me from going back I promise. ❤️ Blessings and growth on...

I’m usually not one to write reviews, and I normally have a great visit at Starbucks - but I ordered a venti chai add pumpkin sauce and sweet cream cold foam. As I ordered, the woman quickly “corrected” my order so I was quiet and continued in line. I didn’t exactly get a chance to say I wanted the drink hot. As I came to the window, the woman handed me my drink and it was iced - I was confused and said (very nicely), “I’m sorry, did I said I wanted it hot?” The woman said, “No the drink you ordered comes iced.” As she then shut the window. I was confused as I interacted very politely without getting upset that my drink was wrong. Whether the drink comes iced or not - I have never had a hard time getting it hot. I don’t want to seem like a Karen lol, but a small rude interaction can really hurt someone’s day. The unwillingness just to listen or try to help really confused me. Sometimes a simple Starbucks coffee is the one thing that can make someone’s day, and when the drink and interaction goes completely wrong without negotiation, my day feels like it’s gone even more south. I understand if the woman has had a rough day or some bad interactions, but it’s important to know how easy it is to hurt someone with body language,...

We made the mistake of going inside the Starbucks in Choctaw since the line was so long in the drive through. :( No one greeted us or even looked up until they got seemingly got annoyed at us for standing at the counter waiting to order. A guy mumbles something at us and was clearly looking around hoping someone else was going to help us. Then we wait through all the cars in the line to get their drinks plus more cars that had come through. Everyone had stopped making drinks and started refilling their stations. No one wanted to acknowledge us whatsoever and then when they had no other drinks to make they got to us and just put them on the counter and said here. Its no wonder the place is empty. The staff is the most inhospitable staff I have ever seen anywhere. Just lock the doors and make it a drive through only. This staff is not trained at all for actual...