Little Caesars Pizza — Restaurant in Christiansburg

I actually love Little Caesars pizza which is why I am disappointed to have to write this review. I never leave reviews, so this is my first and I had to leave 1 star in able to post this. Otherwise there would be no stars. I ordered and paid for 8 pizzas for my little boy's birthday party. Unfortunately, we had a couple of family members get sick and so I had to cancel the party and the pizza order. I cancelled the order on Saturday, January 25th at 11:43 am. The following Monday, I checked my bank account and noticed that the $65.90 had not been refunded to my account so I called the store and spoke to a woman who said that she saw where the order was cancelled and it could take 2-3 business days to see the refund. I waited 3 more days and called back when there was still no refund. I spoke to one of the managers who told me that it would actually take 10 business days to get the credit returned. I actually decided I would give the store the benefit of the doubt and waited until yesterday (February 23) to check the bank statement to make sure the refund was there. It wasn't. It has been 21 business days and they still haven't returned the $65.90. I called and spoke to the same manager who said pretty much "I don't know what to tell you, it looks like it was refunded on January 25th." That is the day I cancelled it. It wasn't returned then and it still hasn't been 21 business days later. I asked for the district manager's phone number and he told me that who would take my number and pass it along. This is incredibly frustrating and the lack of basic customer service and business processes is remarkable. I won't return to this store simply because there has been no effort to help me fix this problem, only putting me off and saying it will be couple more days and we will get back to you. It is impossible to find a number to call to get some assistance here and I would very much like my...

My boyfriend and I went to Little Caesars this past Saturday ( 3/18/23) to pick up some pizza. We arrived around 630pm-700pm and the place was busy inside and outside and it definitely didn't help that Little Caesars was short handed. We put in our order and we were given a beeper so that we would be altered as to when our order was ready and the employee told us our wait time would probably be around 15 mins he guessed. So we waited in our car. It had been 15 mins so we pulled up to the window and asked if our order was ready the employee looked around all over as if he had no clue what he was looking for😁 then came back to the window and said a few more mins. 10 more mins went by and our beeper went off we pulled back up to the window and got our food!!! The pizzas were made fresh but to me they were just not that good😐 they were ok. Now my boyfriend seemed to really like it and my dad did also.. most of the time the pizza is pretty decent at...

With the COVID-19 pandemic it is a law to wear masks; however, the GM of this location stated that due to a health condition she did not have to wear a mask. After smart remarks we made back to me I asked why the young man, with long hair and no hair net that was face over pan making the pizzas, also wasn’t wearing a mask. After asking is he had a health condition as well she shrugged her shoulders and told me just to call corporate. As I am continuing to hold on the Little Cesars customer service line I am contemplating, how am I in the wrong taking the pizza back when I’m about to feed my pregnant girlfriend and a toddler? I am not one who finds this virus threatening to me, but I will not risk finding out how it affects my family. The amount of disrespect this woman had will forever deter me from ever purchasing pizza...