McDonald's — Restaurant in Chula Vista

Disappointing Experience at McDonald’s on Broadway, Chula Vista

I had a truly frustrating experience at this location on 8/22/25 I arrived during a busy lunch hour and was directed to use the kiosk due to the long line. I placed my order at 12:27 PM, but the kiosk failed to print a receipt, so I had to request one from the front counter.

After sitting down, I noticed several customers receiving their food—even those who ordered after me. By 12:53 PM, my order number still hadn’t appeared on the screen. I approached the counter, where multiple customers were already expressing frustration with the service. When I asked about my order, the employee named Gabby snatched the receipt from my hand without a word. Several nearby customers even commented on how rude that was.

Gabby then walked to the kitchen and said in Spanish, “I need four chicken strips please,” which made it clear my order hadn’t even been started. After waiting another four minutes, I had no choice but to cancel—I was on my lunch break and couldn’t afford to wait any longer.

This experience was unacceptable: 26 minutes for a simple order that hadn’t even been initiated, paired with dismissive and disrespectful customer service. I hope management addresses both the operational delays and the need for basic courtesy toward...

Always issues with this location. Everytime I come, the cashiers are always in the back chatting it up with the back. Very dismissive to customers, and have no sense of urgency. I mobile ordered an iced coffee. I go to pick it up about 10 minutes later, and when I get there there’s nobody in front. After a good bit of waiting, a girl comes up and when I ask for my order, she doesn’t even check, just tells me it’s not ready. Meanwhile I hear on the drive thru side them giving my order to a car and it’s refused because it’s the wrong order. Hearing that, I tell them that I think my order is on the drive thru side. Cashier proceeds to ignore me another 5 minutes until a different lady comes to ask if anyone ordered an iced coffee (large vanilla to be exact). Normally I would take the mediocre service and leave no issues, but the fact that it happens every time I come to this McDonald’s, inspired me to leave this google review. I hope service is improved, or if it’s a staffing issue, hire more staff. Preferably people who aren’t ignoring customers to chat with coworkers...

8/19/2025 morning around 8am

The lady manager is not very nice. Her crew messed up my order, I had to come back and wait another 15 minutes to get my order straightened, I couldn't even get someone right away to talk to, I had to wait and when I asked for a cup of hot water she had the audacity to remind me that they usually charge for the cup. Seriously??? That is rude!!! After messing up with my order and wasted additional 15 minutes of my time that should be given as complementary!!! That's the least she could have done! She thinks the stupid cup worth more than other people's time.

I was just in this McDonald's. Ordered 2 plain English muffins, they gave me the full sandwich, I don't eat meat, I asked for PLAIN. The crew were nice, they fixed my order, but I couldn't get people to help me right away, I had to wait to finally get someone to talk to them waited some more to get my order.

I notice from the reviews this is not the first time people complain about her. Learn to do...