Charleys Cheesesteaks and Wings — Restaurant in Cibolo

We started our order around 5:30pm, and the whole experience was awful. I ordered a Chicken Teriyaki sandwich with no lettuce, no tomatoes, and light mayo, but still received the wrong sandwich. When my family member asked about fixing the fries, the manager refused to redo them, which was very disappointing.

It then took over an hour and a half to finally get our food. The store was disorganized, one employee was handling lettuce and tomatoes without gloves, and the trash hadn’t been taken out. To make things worse, a customer had their children sitting on the counter where food is served, and staff did nothing about it.

On top of everything, I spent around $20 on this meal, and I thought it was extremely disrespectful that my order wasn’t corrected. It also took 30 minutes just to reach a manager on the phone to get a refund processed.

Overall, this was one of the worst dining experiences...

Had best experience yesterday went around 12 Henry did explain that he was training new shift leader he was very proud doing his job explaining to new guy what came on each sandwich how to talk to guest and take orders you need more people like Henry at your stores he offered me try old school my first time here let me tell u he made best old school Sand wish I will be back for old school and cheese fries best sweet tea I had in long time I thought bill millers had best sweet tea y'all tea great I wish y'all had shakes ice cream it's ok I...

Took advantage of the Monday & Tuesday boneless wing special. The cashier, Travis, was delightful and highly professional! He didn’t make me feel pressured, he was patient, didn’t upsize me on anything but encouraged me to try Hot Honey. I was not disappointed! Paolo (I believe was the manager) was very polite as well! I love the convenience of the store being at the entrance/exit so you can get your food and not have to shop. This is my 2nd time at this location and I will be...