McDonald's — Restaurant in City of Binghamton

The customer service is a problem, but what more is a problem is the prioritization. I used the app to order online for pick up through drive thru 20 minutes in advance because I know that this particular McDonald’s always takes forever to make orders complete. Cool, I get there and they seem busy which is the usual and completely understandable. The ringer tells me “mobile orders will take 15-20 minutes” like I said I already placed my order 20 minutes ago but fine. I wait 20 minutes and come back around he says the same thing. Me being patient and understanding I wait another 20 minutes, I come back a third time he says it again and this time I tell him it is my third time coming around after waiting 40+ minutes and he says “we’re only doing doordash and uber right now man, but you got to wait and hop on line”, like I haven’t done that already. Now I have zero experience working fast food but I do retail, so what is more important is the customer in my face, not over the phone. I would think the same applies to fast food. Cater to the customer who is at the establishment, not the ones who order food at their location. I feel and believe I should have full priority than delivery orders because I am there physically. This is a fast food establishment, nothing about it was fast. Ended up canceling my order to go to Popeyes across the street because my time was not respected. I only have an issue at this McDonald’s. Never anywhere else I have been to. Policies place that says delivery over present customers...

I ordered though the app about 15 minutes before I arrived at the restaurant. I had ordered a double bacon jalapeno quarter pound burger and a medium fry. I pulled up to the drive thru speaker and waited. I said "hello" a couple times, but nobody answered. After over 10 minutes of waiting, I pulled up to the window. I told them I had been waiting, and told them what my order was. Then they asked me to pull forward and wait for them to bring it out to me. I waited for about 15 more minutes and finally the manager asked me if I was waiting for an order. He knew nothing about it, so I explained my situation and he went inside. A few minutes later, I get my food and I pull away. I inspect the burger, and it had pickles (which don't come on the burger I ordered), and it had no bacon on it (which is supposed to come on three burger I ordered). At least the fries were fresh, but I didn't eat the burger. I decided against going back through the drive thru line because I had already spent about a half hour waiting, and I really didn't have time to spend another half hour trying to resolve the situation. If I knew I would have to go through all this trouble, I wouldn't have ordered in the first place. I will definitely not be visiting this location...

We get a lot of doordash orders for this McDonald’s doesn’t matter what time of day it is the orders always take a minimum of 15 minutes a max of an hour just went today twice the first time my boyfriend waited in the store for 30 minutes just to be told the Loby was closing and to go through the 20 minute long drive through line then went back right after our order we were picking up got canceled but a new one instantly came through so we took it since we were sitting at the speaker still told the lady the new one was there waited 20 minutes in line yet again just to be told they had no record of the order had to check three times before they found it and then had to make it they are awful for sure on any weekend dosent matter the time of day the weather or if there is something going on down town or not can’t say much about the week days since we do are doordashing on our days off on the weekend highly highly don’t recommend u less you like to wait forever they need to stop hiring staff just to fire them their turn around for staff is crazy from what we can tell from what we see hardly ever the same staff from week to week not like some places where they know my boyfriend by heart at this point and we have only been...