Spindles on Remsen — Restaurant in City of Cohoes

I placed a $90.00 order in which I was rather excited for, after being told it would be a one hour wait I received notice 15 mins later stating it would be closer to 1.5 hours. Not the end of the world for such a great meal right ... after two hours I received an email stating the order was refunded and canceled due to it being placed after the hours of operation( even though I received status updates and placed the order 2 hours before close ) I thought this clearly must be a mistake so I gave them the benefit of of the doubt and called to clear things up, but no surprise following the common theme of lackluster service my call was ignored twice and sent a voicemail that hasn’t been set up yet . I have never been more disappointed in a restaurant or their process, by the time the cancellation was placed it was 958pm conveniently 2 mins prior to close. so thank you spindle for your lack of consideration and “quality of service”. Not only will I never order take out or step foot in your establishment again, I will also be deterring friends and family that have previously spoke very highly of from returning as well. Hope you have a better night...

Having never been here, we made a reservation to dine with another couple on Saturday at 6:30. We arrived on time and were seated immediately as it wasn’t busy. We had tickets to an 8:00 show a few blocks away and thought we allowed plenty of time. We viewed the menu online, and decided on the filet. We were informed that the online menu is not current and that was not a dinner option. The fried lobster bites we intended to order were also no longer on the menu, however the chef was able to prepare them. Two apps arrived, then we waited and waited until 7:50, at which time, we asked for our dinners to go. Flatbread, a beet salad, and bacon wrapped chicken bites took over an hour. Our waitress was largely absent and unpleasant when present. The food was expensive and bland. We informed her that we were now in a rush and she still didn’t return. We paid our bill with the bartender instead. We spent over $100 to be disappointed in the food, atmosphere and service. We spend a lot of time in Cohoes, but we will never return...

Horrible experience here. Last night me and my husband decided to order out and the menu here looked great. Placed an order from GrubHub within restaurant hours for $90 of food. Got a text "Spindles is preparing your order to be delivered 9:25-9:35PM" followed by a text "your order is delayed and will now arrive between 9:45 and 9:55." So we're waiting and it's finally around 10:00 when I check my phone to a text, "We're sorry but something went wrong and we had to cancel your order." I check the email as to why it was canceled and it's "order canceled due to restaurant stopped accepting orders." By then everything else around us was closed and we got no food. Called the place numerous times and nobody answered the phone. No apology, nothing. Worst experience of my life and I'm never ordering with GrubHub or...