Arby's — Restaurant in City of Cortland

Went threw the drive threw on 4/24/22 ordered a beef and cheddar on sesame bun with extra red ranch sauce then ordered 2 regular beef and cheddar with extra red ranch. Went to the window to pay and asked for some Arby's sauce. I was told if I wanted arby sause horsey sauce or ketchup I had to ask at the speaker. Since frickin when. I worked at this Arby's years ago. She handed me my food and I told my boyfriend to check it to make sure it was right. It wasn't only 2 sandwich. I backed my car right back to that window. The same lady just looked at me like what was I doing. I motioned her to come here. I was like I'm sorry I didn't get one of my sandwich. She goes yes you did. I was like mam I ordered 3 she said NO YOU DIDN'T. I said I'm sorry maybe you didn't here me. I wanted 3 she was shaking her head no. I was like excuse me are you giving me additude? I just wanted my sandwich I said I will pay for another one if you didn't charge me. She said no come in side if you want to order another one. Since when did people become so mean? Her name was Brittany. I had to ask her a few times before she would tell me. Arby's step up your game. Get rid of BRITTANY. She is loosing...

My family, and I, were passing through Cortland. We decided to stop and order a couple of things. We sat at the drive through speaker, for 5 or more minutes. When we were finally able to order, she made us repeat ourselves several times. When we got to the window, we got my sister's shake, and were asked to pull over to the side and wait. Fine. We do it. No biggie, right? We sat there for 10 more minutes!! Still no food! Another car pulls into the drive thru, immediately orders. They pull up to the window. We think the girl is bagging up our food. But she gives the food to the the car that hadn't been waiting 20 minutes for food, at a fast food restaurant. So, 2 of my sisters get out of our truck, and head inside. The workers come flying from behind the counter, with our food. No apologies. Nothing. My sisters come back to the truck. We discover they gave us the wrong sandwiches! But rather than wait, another 25 minutes, we just left. I will be calling, in the morning, when hopefully there is a manager on duty. I often pass through town, and almost always stop there on my way home. I don't think I will anymore. I'll just...

Wish I could give less than one star. Lets start off with placing the order, we were greeted by an unfriendly cashier with poor hygiene who took our order and handed us our cups. After we filled our drinks and gathered our sauces we found a spot to sit. Where we waited 10 minutes before getting up to stand back by the counter hoping that seeing our faces would be a reminder that our food had yet to be served. Another 10 minutes goes by. We mention the wait. No apology, nothing. As we were finally handed our food an employee said "we made this special for you." Nothing was special about our meals. Fries were cold and soggy, the lettuce on the turkey club was wilted and the tomatoes tasted old. Knowing that Arbys is a fast food restaurant we werent expecting much, but warm food served at a quick pace by friendly people would have been nice. (Writting this review took less time than getting my...