Taco Bell — Restaurant in City of Cortland

Went here yesterday for dinner, as it is half way between Binghamton and my home town.

I eat Taco Bell a lot, one of my favorite fast food places! Franchises are usually consistent and offer the same quality of food and service. I was surprised at how inconsistent this location was though, whether it was just a bad day or if this is typical, I do not know.

I used the drive thru, as I was already over an hour on the road and wanted to make it home. When entering the drive thru, there were only two vehicles ahead of me. At the speaker, I was told to please hold on a moment, the gentleman was polite and within a minute, was back to take my order. This is unfortunately where the prompt service ended.... After ordering a simple combo, I waited for quite a while. I did not realize just how long I had been waiting until I finally approached the window. There is a screen showing each car, their wait time and I assume the cars that were red in color showed that the wait time was too long. At the time I got to the window, my wait time was 8 minutes already. The fact that they track wait times leads me to believe the management strives for prompt service, which is the only star I am awarding this establishment.

The fault I believe was with the young man working the window, he seemed very overwhelmed, confused and incompetent and was asking other employees for help. Mind you, this was after 6:30PM and by no means a dinner rush or anything. By the time I was cashed out (took two employees to do this), my wait time exceeded 12 minutes, which is quite long when you are 3rd in line. I ordered a cheesy gordita crunch meal with a Gatorade, my favorite item from Taco Bell! When I left and started to eat my meal, I immediately noticed the food had been sitting for a period of time. The hard taco shell part was turning soft, the soft taco shell part was turning hard. The meat was cold, the cheese wasn't even warm and the wrapper was stuck to the soft taco shell, pulling some of it off with it.

It was edible, had it not have been trust I would have taken it back, despite the rush I was in. "Edible" is not the word that should be used to explain a meal though, as other Taco Bell locations can be explained as "delicious" and alike. Between the slow service and the at best, mediocre food I received afterwards, I cannot give this Taco Bell 5 or even 4 stars. Would like to try it again someday, could have been just a new employee or something and I do not like giving...

Ok so, I've been here a few times. Usually something small like missing sauces not a big deal, everytime I go here somthing small is messed up or missing though. But I'm to lazy to cook and I want tacos so I continue to come back. I will be looking for another lacation after tonight though. I pulled in, had a 25 minute wait to order and receive my food. The guy running the register seemed as of he were high. Then I go to leave, take off check my order it's all messed up, I wont get into all the details. I pull back around to have my order corrected, took 45 minutes just to get to the window because the same guy was running drive through again and couldn't seem to comprehend I already ordered I wanted my order corrected. Pull up get attitude over the mistake she fixed it. I leave I check the order again. All 7 tacos were wrong and all 7 had a pick literally a 2 finger pinch of meat on them. They were sloppy and cold. I will not come here again and I will be in contact with corporate. I understand weed is legal now but when you pull up to the window of a resaraunt I shouldn't be able...

Waited in line at the drive thru for over 25 minutes. I called the restaurant and asked why it was taking so long and the manager was less than helpful and didn’t care how long the wait was for his customers, and pretty much told me not his problem that there are bigger orders ahead of me. A passenger 2 cars ahead of me walked over to Denny’s next door, got coffee and was back in the truck before they got to the window. When I got to the window I asked why they can’t tell people with huge orders to pull up while the rest of us get our little orders? I was told by a worker that Taco Bell’s policy is they can’t do that. I asked for the manager and he was too busy to talk to a customer. I live in the area and have had nothing but problems with this location. Also the second time they didn’t have quesadilla sauce. I will never frequent this establishment again. They could care less how long you wait and the manager was not a manager at all. NEVER GO TO THIS LOCATION!!!! I don’t think a single person whom had to wait over 20 minutes for there order should...