Denny's — Restaurant in City of Cortland

Terrible from before we ever walked in the door. The hostess, while coughing her germs all over the front door with my wife and I carrying our daughter walking in just behind her, let the door slam right in our faces. From there, it went downhill. Not a single employee in the building smiled and the hostess seemed annoyed we were even there. While seating us, she made a remark assuming my daughter wouldn't want crayons. No big deal, we asked for the crayons and got them. We waited over half an hour to place our drink order at which time we were given 2 out of 3 sets of silverware we should have been given. Our drinks finally came, and we placed our order with a waitress unconcerned with pleasantries. We waited an additional 20 minutes before the waitress came back out to tell us they didn't have what my wife had ordered. Ok, she picked a new menu item. Finally we were brought our meals and I asked for silverware for my daughter. During the meal, employees constantly yelling across the dining area at a distracting level. Halfway through the meal they finally brought us silverware for my daughter but I had already shared mine with her because she was very hungry at that point. The food was sub-par to say the least. Even my 3 year old hated the food and she is not a picky eater. We were then overcharged for the meal and we had to send them back after already paying to adjust the invoice. After 15 minutes of confusion and miscommunication between staff, a manager finally refunded us, but even she was not polite. She talked down to us as if it was our mistake, and could not locate our receipt for some time. We could not get out of there quick enough. The worst eating out experience we have ever had hands down. It's amazing it's still open with the rudest, most incompetent, and unfriendly staff in the food service industry. Will not...

Hands down the worst restaurant experience I've ever had. Before we walked into the restaurant it was already unpleasant. The hostas was outside the front door smoking a cigarette and continuously coughing with out covering her mouth. She seemed annoyed we were there and that she had to take us in to be seated. After 20 minutes without any waitress the hostas finally noticed and went to get a waitress. She had a poor attitude and it took her another 15 mins to come back from placing our order to tell me what I wanted was unavailable. Another half hour went by before we were given our food and it was awful. My eggs were undercooked the bacon was thin and tasteless, my toast tasted like oil in a pan and my pancakes came out okay at best. My daughter took one bite of her sausage and spit it out. My husbands hash browns were soggy. No one asked how the meal was, or if we needed a refill. No one apologized about the troubles. Then to top the experience off I went to pay and was charged 60 bucks for 2 adults n a toddler to get the worst breakfast of all time. There was a discrepancy in the pricing because they charged me for the original item I ordered that they didn't have , not what I ended up with...so we brought that to their attention and it was nothing but a hassle to get it straightened around. After agreeing to refund us one of the meals, my husband asked for a final copy of the receipt and the manager was extremely rude stating that she already refunded us for the meal... Obviously we were aware of that since she handed me the cash only a few seconds prior... After having to explain ourselves n jump through more hoops she finally gave us the receipt. In addition to allll of that I went to use the ladies room and it was absolutely foul. I will never come back here and I highly recommend that you save your time and money and...

Sadly I must report that this was a rather poor culinary experience. Usually Denny’s I’ve never had an issue with their good but this is the second time I’m striking out now. Ordered scrambled eggs, pancakes, bacon, & Turkey with Swiss melt on toast, seasoned fries. The bacon was sent as one strip sliced right down the middle to make it appear like two pieces, the scrambled eggs resembled a runny omelet, the sandwich with Turkey left much to be desired. The pancakes were fine. Ordered diet cokes and thankfully that was fine. The greeter was completely without a smile and was silent when I repeatedly asked for a 1/2 booth, she finally said they are taken but tried to sell me a booth without previously recognizing my first request. The waitress too was silent when I asked for a side of guacamole with my Sammy, however when the food came and there was no guacamole I asked her and was then told they do not have guacamole even tho their menu had other meals with avocado. I wasn’t even offered avocado in lew. I’m usually hard preto fo a negative teekeem, however I must be...