Dunkin' — Restaurant in City of Elmira

Update: This location continues to not train their employees properly. I ordered a nitro coffee today, the first one had sweet cream and it was mixed and frothed up so that half the coffee was missing. I had her make a new one (omitting the sweet cream), and she put ice in it and a straw top on it. She said no one orders them and she doesn't know what they are supposed to look like. I don't blame her, if she was properly trained it wouldn't be a problem. I couldn't drink this one. See the image for a laugh.

Original: My kids love Dunkin Donuts for their munchkins and doughnuts, so I usually grab a coffee when I treat the kids. The employees need better training on making standard coffees because I am frequently having to get mine remade. For example, just today I ordered a small skim latte and got a very sugary sweet drink. A latte is just milk and espresso. No syrup or sugar unless it's asked for please. I like the coffee....when it's made...

I don't know how this place has ONE positive review. This is their new Dunkalatta (or whatever it's called 🙄) it's a drink MADE WITH ESPRESSO and I also ordered another shot of espresso in it on top of that and it taste like milk and sugar that's it. This happens FREQUENTLY. I'll order a shot of espresso and it's almost the price of another small coffee and they don't put it in there or the drink barely has any coffee in it period. Plus it's half full with mostly whipped cream. Sometimes I wish I could go back there and make it myself I don't know why i keep going there honestly i do this to myself i swear to God. Sometimes the staff is very rude. I rarely get my drink correct, RARELY. If it's right which is few and far between it's my lucky day. I literally purposely don't dump my coffee in the morning at home because i know in the afternoon when i get Dunkin' i have to go home and add my OWN coffee to it to even get a damn taste of coffee in...

I understand Dunkin' is a popular chain. I understand they're busy. What I don’t understand is why a customer standing at the register, the first person in line,gets completely ignored for over 15 minutes. I walked in hoping to grab a quick coffee and maybe a breakfast sandwich. What I got instead was five employees bustling around filling drive-thru and online orders like I wasn’t even there. Not one of them acknowledged me. No eye contact. No “We’ll be right with you.” Nothing. It was clear my presence at the counter was irrelevant. Apparently, if you’re not a car or a mobile order, you don’t exist. If this location doesn’t want to serve walk-in customers, maybe just say that outright so we don’t waste our time. I left empty-handed, disappointed, and frankly angry that my time meant nothing to your...