Four Seasons — Restaurant in City of Ithaca

If there’s a 0 star I’d give that. Please read below Me and my friends went to the restaurant few days ago and had the boo dae jeon gol. When we’re 2/3 done, we found a fly in the soup ( with wings and eyes that are black and body with stripes on, slightly bigger than sesame seed). We told the server and she took it back to the kitchen. Soon after that she came out and told us that is was a sesame seed and don’t need to worry about it when it is obviously a bug. Due to the bad service and unwelcoming server, we left almost no tip for that meal. Later on when I checked the bank statement I found out that they charged me tips unauthorized the next day we had dinner. So I went in today to figure out if it’s the precharge or it’s actually cashed from the bank. The “owner” (not sure if he is but he’s the cashier) educated me and told me that we “need” to tip when eating in the US. As far as I know (have been living in the states for over 5 years now), tipping is out of free will. If the service is good of course they deserve tips, otherwise no. I told him that unauthorized charge is a fraud crime according to NYS law and he’s still angry about me not tipping them regarding the service. I was about to go to the police station to file an unauthorized charge of credit card when the owner decided to return the exceeded charge in cash. So i just left afterwards. I’m not sure how many times they’ve schemed people like this. But to the people who are going to eat there: be sure to check your bank statement couple days after you eat, and keep your receipt for a few days. Screenshot 1 is the card swipe initially on the day we went. Screenshot 2 is the activities from...

This was our first time eating in this restaurant, my son had recommended the place but said the service was poor as the lady who is the hostess is rude. We decided to go anyway and see for ourselves. Wish we hadn’t. We ordered just a couple or items and the hostess said “is that all you are gonna order?” That’s not enough food and walked away upset. My husband wanted to leave as he was not happy with her rudeness and how she responded to us as customers. She then handed the table over to another waiter to take care of us. When the food came out, they didn’t provide any plates, we had to go and ask for some plates nor did they check on us if we needed anything. We had to then go ask for our check and when my husband went to pay and signed the credit card receipt, the waiter said that he had forgot to put the tip on. My husband said he was going to put cash on the table. We left a $5 tip, way too much for how we we were treated. A tip is a generous way of saying thank you for serving us and taking care of our needs.. I generally tip between 20-25% because how hard these servers work, especially how low they are paid. With COVID, a lot of restaurants are struggling so we try and support small businesses during this very vulnerable time in our country. Tips are earned by the service with a smile. This place is horrible for service, food was okay, I would have rather went to subway next door, at least there I wouldn’t have been questioned on the amount of food I was ordering or not. I WOULD NEVER...

The food taste mediocre (or below) in all the Korean Restaurants I went. Beyond that, the service is way more rude/rough than the taste of the food. The co-owner of the restaurant, an Asian guy named Isareal (I may spell it wrong) Who asked us to leave when we want to order our food in a timely manner (waited 10+minutes already) as he was arranging the table for a bigger party.

The conversation was like:

Me: “Can we order now?” Him: “Give us a few minutes, we have a big party is coming.” Me: “I don’t have a few minutes because…” He cut off and then say: “If you could not wait, just leave”

Both me, my friends and the couple sat beside our table get shocked because of his arrogant attitude, their customer services, and the rude behaviours. We left and we will NEVER COME BACK and NEVER RECOMMEND THIS RESTAURANT TO ANY OF OUR FRIENDS.

Before we sat at our table, a group of 4 asked to split their bills and he basically answered: “No, I am so busy and do not have time to split your bill, you’d have to give me one card”

So RUDE...