Ithaca Ghost Kitchen — Restaurant in City of Ithaca

I have never been so upset about an order that I am motivated to write a review on Google, but with the way the food turned out I feel like I was just robbed basically. I just spent $40 total to get slimy pork sliders, cold Alfredo, food that was left at the doorstep on its side(leaving an oil stain on my rug), and rude service. The online platform gave me a 25min delivery time with no status update, it then stopped tracking the order altogether at this preset delivery time—yet, I had received no food. So I call the manager after giving them another 10min, who tells me it’ll be another 5 or so mins. He told me he couldn’t give me an exact time because the delivery driver was unresponsive to phone calls... So I give them another 20min and call back and I get hung up on. My food finally arrived an hour after they said it would and I have already described the...

My friends and I have been ordering from Ghost Kitchen for over a year now. We have only had (mostly) positive experiences. The food has always been good-arguably one of the most authentic cheesesteaks you can find in Ithaca. Their sliders are amazing-with burgers that are cooked well (medium to medium rare). The desserts are also quite good. What could they do better? Well, as you can see from other reviews, sometimes the customer service is not great. The only "negative" experience we had was the time we ordered pizza and it took over an hour and a half for the order to be ready for pickup...and the estimated time for pickup was half that so my friends were waiting outside in the car for a while for the order to be ready. Bottom line: the service is not always consistent, but we have always had great...

The order was prompt. The delivery driver was courteous. Nothing about the people was bad at all.

The food though? This was the worst food I've had at any restaurant in others. That's not hyperbole. The food was abysmal.

The mac and cheese seemed more like someone had whispered "cheese" from across the room than like it actually had cheese in it. It was just an unseasoned, cheeseless bechamel! The pasta was mealy, like it was reheated after sitting in a refrigerator for days instead of being cooked today.

The chicken noodle soup was even worse. It was obviously days old and reheated! The pasta was mush, all broth had soaked up, and it had a weird, sour flavor like it was going bad!

Absolutely do not ever order from here. You're going to get spoiled...