Jade Garden — Restaurant in City of Ithaca

We were not from the area so I just googled the best Chinese food and I was excited to try this place. My husband and I ordered beef & broccoli and sesame chicken combination. Their prices are affordable but you get half of the fish with rice then your other stuff. Their egg rolls are cooked perfectly. The beef and broccoli has good flavor. Although the sesame chicken is full of flour. There is a very small piece of chicken which is about 10% and 90% are all flour. I understand that sesame chicken is supposed to be coated with flour, but geez, I didn’t order sesame flour with chicken flavor. Ugh. Since we were not from the area, we intended to eat this in the car. We drove off and not realizing they don’t put silverware or chopsticks unless you asked. They didn’t even put any napkins either. Very frustrating. Usually you get some fortune cookies when you get take out from the Chinese restaurant too. That’s probably why their prices are a little cheaper than others. They don’t provide those extra little things for you. Needless to say, because we got mostly flour on the sesame chicken, we will never be back at...

The Mother and daughter is rude an arrogant. I called by phone to place my order and I told them that I had a shellfish 🦐 allergy and could they ensure that my food Won’t come in contact with any shellfish 🦐 and the mother’s response was haven’t you order from us before and I said but each time I call I must inform you of my allergies and her response was I keep telling you over an over we won’t put seafood in it. I said I know you won’t put seafood in it i am telling you that my food can’t come in contact with seafood at all, her response was maybe I should order from somewhere else. I told her this is the way you treat your customers how can I trust what you say when you respond like this. Shame on Jade...

BEWARE: This restaurant lies about the food on the menu and uses fake pictures!

They have a picture on the website of "Twice Cooked Pork" which is what I ordered. What I got instead was LEFTOVER CHAR SIU and cabbage in oil. No peppers, no onions, no scallions, nothing like what was shown in the picture.

This isn't a matter of the food being authentic or not, it's them pulling a bait-and-switch on the customers with what they purport to sell versus what they'll actually give you. I went in expecting Americanized takeout, what I got was the product of false advertising and them cutting corners. I'd strongly recommend anyone considering this place to...