McDonald's — Restaurant in City of Lackawanna

Edit: this place has sunk to the lowest standards ever. The place is constantly dirty. The The beverage machine is always "broken" AKA super diluted beverages. Food served as an inconvenience to the staff members. This last time the staff was short handed because well dinner hour is when you let the (3) staff take their breaks. Who then take a smoke break. If it wasn't by request by a family member I would have skipped the painful experience.

Old edit:

The quality of the Fast food service is only as good as the current staff and management.

The inside dining area is rarely cleaned to sparkling. Some garbage or spilled substances is on tables and floors. The bathrooms have a smell. Drive through is frequently lagging in delivery of final product. Smiles are seldom. (I have not ben there for a month waiting for a change of guard.

Sadly these are the new standards for the place for the last year. We used to do a quick stop there as fast easy and good tasting fast food. Now its is more like a struggle to get accurate food let...

Terrible service. At least 5 staff standing around. Taking care of drive through. Waited at least 5-8 minutes for the girl to stroll over to serve us, we thought she was going to fall asleep on the stroll over. Took her another 10 minutes to get the order straight which was the egg mcguffin meal with a small ice coffee the other was the breakfast meal with an orange juice. Two other were called to help her to process the order one of which was a manager. Still not very helpful, this girl obviously was not trained to work front cash. Both my husband and myself worked KFC in Canada so wr know how to work in a restaurant and how to train staff. Customer service was a priority. By the time we got our order there was a line up of 6 people. Hope they were not in a hurry. McDonald's, you still need to focus on the customer inside ordering it isn't all about drive through. Way to go on ruining a business. We will never go back to that location again when we are visiting...

Wish I could give zero stars...hadn't had McD in a long time.....used drive through, at pay window guy in front of me didn't pull up far enough so the worker opened then slammed window shut.....was carrying on with someone inside.....paid with a 20, only received change for 10. Went inside, finally got to speak with someone...they went back to count the drawer. Waited 10 minutes, they come back and hand me 5 dollars saying that was all the drawer was over!! HELLO....I didn't pay with a 15 dollar bill..... And if the drawer was over $5 obviously the person running the drawer has made mistakes...... So the reply was to go back and count the drawer again....comes Back and says he can't give me any more money because then his deposit will be short for the night. Now I've waited in line for over 20 minutes trying to get the money situation taken care of.... So now I'm still $5 shorter and the food is ice cold! Reminded me why I hadn't been to...