Dunkin' — Restaurant in City of Mechanicville

If it wasn't for Abby this afternoon at the window, I would have rated my visit a 2. The person who was filling my order didn't make the correct size coffees and when she went to correct it after Abby caught the error before giving the drinks to me, I watched the woman fill one with regular, and the second was to be decaf. I yelled from the window it was decaf. Abby went to her rescue to tell her and the woman got all annoyed and said "I don't want to be here ever." Quite frankly she should be gone. Bad customer service when someone gets mouthy regardless if directed to the customer or not. It also creates a very negative work environment for everyone around her. Abby was great - one could see her good work ethic and she was pleasant, smiling, looked me in the eye. Five stars...

Why can't DD make a hash brown that is crisp?! Who thought microwaving a stuck together clump is a good idea @ over $2 for 5 supposed medallions? Similarly toasting the bagel when requested shouldn't be a challenge. Listen, I know it is DD, so expectations are relative, but this is your wheelhouse DD. Everyone should know the offerings 'limitations'...but execution of what they SHOULD be is just that...execution excellence. I don't think anyone ordering would be upset if the order takes 30 secs more if it came with an apology and an explanation that you simply wanted to 'do it to expectation'! We still love you DD...juat tighten up the execution and empower managers to do it right...even if it means a redo or a...

We were visiting from out of town and stopped by the drive-thru with our friend. We ordered two medium hot chocolates and two small frozen hot chocolates. When we got to the front the lady took our card and then handed us two drinks and our card back. We waited for a second for our frozen drinks. When we asked about them she told us we did not order anything else and was very short with us. We asked to have them made and we would pay. She told us we had to drive back around order. The second time she hardly said a word. I understand people are short staffed, but there is no reason to be rude when there is a...