Papa Johns Pizza — Restaurant in City of New Rochelle

I ordered 4 of the new Papa Bowls online for carryout. When I got to the store, the employee hadn't started preparing the bowls. I told him I'd placed an online carryout order. While he prepared the order another employee came in from outside, didn't wash his hands, started preparing boxes to put food in and wiped his nose across his forearm and hand two times while preparing the food boxes. I addressed the issue and was ignored. I also told the employee who was preparing the bowls that I'd ordered one bowel with ORIGINAL SAUCE, because while preparing the bowls I noticed he was using ALFREDO SAUCE for all of the bowls. The employee got angry with me, said I was interrupting what he was doing and continued to make all of the bowls with ALFREDO SAUCE. When the bowels came out of the oven, the employee who didn't wash his hands proceeded to handle my order. I told him I didn't want him handling my order, because he didn't wash his hands and the other employee started yelling at me. From the moment I entered the store where the music was blasting extremely loud on a bluetooth device, to the time I left the store, I was treated with hostility. It's a shame, because after years of patronizing this Papajohns location I had to stop due to problems with service. I decided to give it another chance and I was treated like I wasn't even a human being. I was treated like trash. I told the employee I was gonna report the store to the Department of Health, amongst other things and he said, "Good luck with that!" When I left the store the two male employees stood back and laughed. I WILL NEVER GIVE THIS PAPAJOHNS LOCATION ANOTHER CHANCE AND GO TO ANOTHER CITY WHERE I CAN BE TREATED LIKE A CUSTOMER...

This place is terrible. Do not eat from here. I went online and ordered a small pizza and boneless wings. The first time the driver came my order was completely wrong( no pizza and wrong chicken). I call the store and explain the situation, the manager sends a new order.. the second time the driver drops my food on the floor as soon as he opens the bag and just stands there looking at me as if I did something wrong. The driver then tells me he will bring me more chicken with no charge because he dropped it on the floor. An hour later I get a call from doordash and two young boys show up to my house and they are expecting me to pay, mind you the first driver already explained I would not need to spend anymore money. I call the store back because I am confused as to what is going on and the manager was no help. Not to mention my food was cold and dry. Please do not waste your time or money with these people. They clearly do not care about...

This review is solely based off experience. I came In today and ordered a large pizza with wings. The guys in the back did a great job with preparing my order, however as I waited for my items I noticed a DELIVERY BOY come into the store. Immediately he starts handling the food USING THE SAME GLOVES HE USED TO OPEN THE DOOR AS WELL AS MAKE HIS DELIVERIES WITH (cash handling etc). To confirm I asked him if he did deliveries, he said yes so I stated to him- you’re using the same gloves you were just on the street with, to handle food. He responds by saying “first of all you’re suppose to have on your mask on”. (I had a towel covering my face, we literally just came from the pool). The “manager” interjects and I advised him of what I witnessed. I left feeling really grossed out and to add insult to injury as I sat in my car in front of the store to write this review- I watched the DELIVERY BOY COME OUT WEARING THE SAME GLOVES TO YET...