Modern Restaurant & Lounge — Restaurant in City of New Rochelle

One month to this date I had planned the perfect celebration for my son who was graduating from Iona Prep and continuing his education at Iona College. Since his birthday was days away I had decided to do a Graduation/Birthday Celebration at home on our fabulously manicured lawn with all burgundy and gold flowers translation deep red and yellow which are Iona's school colors.

Please let me set up the seen The property can be accessed from the front and back of the house. I shut off the back carport to house the wonderful food truck that I had ordered and paid for in full. Remember the word "FOOD TRUCK!" All of my 100 guest which included family and friends would come to graduation and then casually walk 1 block to the back yard party of life! Of course those who did not make it to graduation would definitely be at the after party celebration. As you come in through the front of the house you were greeted by 11 lawn size photo's of my son with 20 burgundy and gold balloons floating above, strategic path to backyard with a white tent, tables and chairs dressed to perfection and to top it all off the best porta-potty ever! That's right I said, "Porta-Potty!"

Anywho! I waited and lingered at the graduation site because I wanted my guest to be floored by the decorations and of course the food truck that would be cooking and servicing my guest from soup to nuts. And when I say soup to nuts I mean vegan, vegetarian, hot dogs, grilled chicken and of course my son's favorite cheese burgers (All he can eat) which also included all garnishing and paper goods.

I drive up to the back of the house with 2 of my guest in the car to what? NO FOOD TRUCK ABSOLUTELY NOTHING AND 100 HUNGRY GUEST!

I asked my 2 guest to enjoy the party as I drove away in shock and numb. I felt like I had instantly had a heart attack. On the speaker phone in my car calm but hysterical with the food truck company asking what the heck happen?

I drove up to MODERN RESTAURANT got out of the car phone in one hand swollen face trying to explain to MODERN'S manager and owner what was happening but nothing was coming out. The manager, Scot took me by my hand and said please stop crying and tell me what you need. Never-the-less 30 minutes later 6 boxes of cheese and salad pizza, salad, dressing, vegetable pasta, hot bread, baked-ziti, Italian hero and cheese burger sliders! Did I say in 30 MINUTES! Not to mention plates silverware, racks and Sterno!

30 MINUTES WITH A PACKED RESTAURANT!

They had sent the food with 2 family members, looked at me and said, "You want a drink?" of course I don't drink, "I replied no." The owner said do me a favor go to the restroom, wash your face and go enjoy the party your guest are already eating!

MODERN RESTAURANT & LOUNGE SAVED THE DAY AND A LIFETIME...

I have to be brutally honest Here. I went to this restaurant for my birthday I chose it myself Based on the reviews, but the 4 stars reviews are not a reflection of what I experienced. First off the Valet was on point and we were all seated pretty promptly once we arrived . The 1st impression once we sat down was Not good. So the the man that brought our water placed it on the table did not make any eye contact did not say a word and walked off. Then someone came over and brought bread said absolutely nothing put it down on the table and walked off no hello how are you absolutely nothing. I have never experienced this in a restaurant before it was very rude. The waitress finally came over and she was a breath of fresh air very pleasant but didn't know much about the food or the wine list. She couldn't make any suggestions about the menu when asked. A couple of us had chicken Francese and some had salmon the food was not good no flavor pasta not done right I have never had such bad chicken Francese seriously lacking... So was the salmon very bland. Besides the food being a poor Representation of Italian food they they charge 3% if fee if you use a credit card to buy dinner...I've been to a lot of restaurants and I have not heard of this? Is this something new ?it's crazy who walks around with a load of cash to purchase dinner ?most people use credit card to purchase their dinners. So taxes ,tip and now you want to charge people for using a credit card.From the outside this place looks really nice but the ambiance inside is not flattering it's just something grim about the place I don't like the lighting. But that's just me. Definitely will not return here I'll stick to Pelham or White Plains for great Italian restaurants and of...

The food is great! HOWEVER, for those of you who use credit cards, be aware that the cost of your Dinner(s) will show a CASH Total and a CREDIT CARD Total.

When I called the restaurant earlier in the day to find out if they charge extra for the use of credit cards, the management explicitly said no, they do not. After completing dinner and seeing a separate total for CASH vs. CREDIT, I was told that the menu prices assume CREDIT card use, and as an incentive to the customer to use CASH, they provide a CASH price that just so happens to be 3% less than the CREDIT card price.

This SNEAKY and MISLEADING practice of passing the cost associated with accepting credit cards, is how the owner is able to tell customers (and justify) that there is no extra charge for the use of a CREDIT card. If the owner was truly not penalizing customers for using credit cards, there wouldn’t be separate totals for CREDIT CARD vs. CASH on the final bill.

Either accept credit cards or don’t; but don’t penalize credit card users when the restaurant accepts them. It’s obvious that the owner wants the benefit of increased revenue (and profits) that credit cards bring, but refuses to accept the cost of that benefit and instead passes it onto customers! Talk about greed!

Needless to say, I do not appreciate being MISLEAD and LIED to by the restaurant management’s clever tactics to deceive; especially, since I specifically called to confirm that there was no separate charge for using a CREDIT Card vs. CASH. The restaurant could have been transparent and honest when I called to avoid any unpleasant surprises that evening.

Because of the LIE and being MISLEAD, I will not patronize this establishment again!! SHAMEFUL...