Prime Time Cafe — Restaurant in City of New Rochelle

I hate writing bad reviews, especially for kosher restaurants. Customer service is very important to me, and if I feel that I am not receiving the best service possible, I always let others know. Prime Time decided to eliminate indoor seating following covid, and I asked why. I didn't know this until I arrived because it is only on the printed menu. As of writing this review, Google maps still said indoor dining was an option. The reason for eliminating indoor seating was "covid" and to "make it easier for the staff" In other words, they just don't want to put forth the effort. Another reason was to "mainstream takeout" which Justin said was the majority of the business. (Terrible answer, because if indoor dining is not even an option, takeout would be ALL of the business). Of course that was the case at the beginning of the pandemic, but this is no longer a valid reason. Justin cannot use covid as an excuse for no indoor dining. The data reflects low rates of hospitalization and death, which was the goal from the very beginning. Also, Justin was not wearing a mask, so obviously covid is not a concern. The tables and chairs are still in the restaurant, piled on top of each other and used as storage. I walked in with my 2 young kids, and Justin would not let us sit down to eat because there were "NO EXCEPTIONS". I told him I would clean up after, and even offered to pay extra to eat inside. Denying children a place to eat inside when it used to be an option (and still should be) is horrible customer service. The worst part (besides not letting us sit) was Justin telling me there were no intentions of bringing back indoor dining. Meanwhile, the tables and chairs remain inside, yet customers are denied a place to sit and eat. It's an eyesore to see the tables and chairs cluttered together, unavailable to anyone who wants to eat inside. This is not a family friendly restaurant, and it's really a shame that it's the only kosher pizza shop in the neighborhood. I was really astounded that Justin didn't let me eat inside when I was by myself with 2 kids. There is no reason this restaurant should not have indoor dining. I highly recommend your take your business elsewhere and patronize other kosher restaurants that are more accommodating to their customers. We will consider returning and leaving a positive review when indoor dining returns, which is...

Prime Time makes a gluten-free "Eggplant Susan" (call ahead for availability that is spectacular!) You can get it as an eat-in meal, or take out, but my favorite is to order a tray to take home for plenty of servings. Their Greek Salad is gluten-free and delicious. Just keep asking, they will try to accommodate. Obviously their business is gluten based pizza so the fact that I can find anything to eat there much less anything delicious is amazing. And it is kosher. My friend likes the soups, you can get a soup and salad or soup and slice of lots of pizzas. It is small, a lot of business is catering to parties or pickup phone orders but it can get crowded some lunch and dinner times. I haven't been able to convince them that the eggplant susan deserves to be mass marketed, it's cheaper than the not so great frozen gluten free packaged food. Here it is fresh hot and you can...

I ordered a large regular pizza and a large French fries picked it up was told one price on phone of 25.00 when I got there to pick up was 36.00 was told thst I was misquoted on phone any case we sat and ate pizza there was so much grease and oils in it and the box was full of grease and oils and cheese fell right off and was very doughy on some parts and others burnt we called back store and was told thats the way pizza is that if we don't like don't call and order again by manager!! I will never eat at this place again or call...