Forno's — Restaurant in City of Peekskill

I never leave a negative review because I always try to see the positive but have had a terrible experience. Let me start off by saying I am not from the Westchester area and I do not know the pricing of the food in the area. I ordered food for Delivery. I ordered one large pie and then asked the difference between two of the other pizzas they had. I ordered one slice of each. The total ended up being over $60 which was very surprising for me but again did not question it because I’m not from the area nor that I know what type of pizzeria this was just found it on Google as the closest pizzeria. The delivery was supposed to take 40 minutes to 45 minutes. It ended up arriving over an hour later. And the pizzeria is only four maybe five blocks away. When my delivery finally gets there, they had charged me for full pies when I only requested the slice. I called later on as I was in the hair salon so I could not call them or leave to discuss the matter in the pizzeria and when I called them, the person that picked up, which is the same person that took the order was very rude has absolutely no customer service. At no point was I even requesting my money back for the cold pizza with the hard cheese that was delivered late, but I was only being courteous to letting them know of the issue internally so that they can fix it. Worst customer service and we’re $60 I ever spent as the cheese was...

Not totally thrilled with Forno's, though my brother and sister-in-law order delivery and go in a couple of times a week for takeout for lunch. My job is only like 2 blocks away. It took about the time they told me, they tell you it could be 45-to an hour, it was hot so that was good. Fq I had ordered a personal Chicken Parm pizza and a soda so I could have it delivered and when it came it looked like it had dried out tomatoes on the pizza dough instead of the pizza sauce that I had been expecting on a pizza, and a lot of cheese..no pizza sauce anywhere I looked. ... I ate about half a slice and then just picked off the chicken which, I have to admit was very tasty. I bought the rest home for my brother and nephew who pronounced it very good (go figure, lol). Unfortunately, I guess I like a different kind of pizza than this! I remember when Frank and Joe's was open in Yonkers when I was a kid...and yes, I try to match them wherever I go, lol!

My brother said I should have ordered it with pizza sauce..but who would think to order pizza sauce on a pizza?? Anyway, sorry this is so long, and I'm sorry their pizza doesn't agree with me and my taste, but they get plenty of orders from my brother and...

Ordered many times from this place over the years. Always was satisfied with the food and pizza. Not sure what changed, but the past maybe 3 months things took a turn. The quality of the food is way down and portions for some items have been reduced while staying the same price (mostly the rolls). The pizza has remained very good although I have noticed the cheese is often all messed up from not being level during delivery making it very unpleasant to eat. I gave them the benefit of the doubt and ordered a few more different dishes after I noticed the decline, foods like Chicken Marsala now lack any sort taste and very watered down, pizza rolls are miniature sized while costing same price, ingredients missing from certain items the list goes on. After many years I think I have to move on and go to other places weekly until they fix whatever they have going on….I feel bad because everyone is so nice and respectful in there but at the end of the day, i need to feel my money...