Koto Japanese Steak House — Restaurant in City of Plattsburgh

Picked up last night, and what a terrible experience that was. I ordered at 5:15 and was told my order would be ready by 5:53. I arrived at 5:55 to at least a dozen others waiting for their food. Many of these people had been there since before 5:00 too.

When I went to the takeout window, not a single person came up. Not even when I rang the bell. A couple others tried calling, but were quickly hung up on. There was a table full of orders ready, but they seemed content ignoring us.

When someone finally did come to the window, they were extremely rude, refused to answer questions, yelled at myself and others for inquiring about their orders, and ultimately shut their window in our faces. We eventually found that multiple orders had been sitting on the table for 60+ minutes, and the staff was just refusing to check them against who was standing outside waiting.

I, along with everyone else there, was shocked by their behavior. I’ve never seen their staff openly yell at customers or act so aggressively. After this, I’m not sold on ordering from them again. Especially when they’re willing to let raw sushi orders sit, unrefrigerated, on a table for over an hour. I get that it’s a pandemic,...

food is real good. hospitality and service is terrible. we were greeted and seated quickly. the assured came and took our drink orders and then didn't return for over 25 minutes. we ordered pig of the early bird menu, our so we thought. when we got the bill it was much more than anticipated. the waitress claimed that we ordered after the early bird time had passed. i kindly explained that we had waited for about a half hour to order and seven then we ordered 5 minutes before the special ended. when she got the manager upon our request, he came out already very confrontational with us. after an exchange he said he would remove an appetizer and discount 10%, claiming utt would equal out. he removed a different item that was cheaper and either way it did not equal out, not even close. i asked for him again. he returned, confrontational again, again explained the situation, he continued to be confrontational to the point that i had to ask him not to raise his vice to me. i again explained what, based on the menu i should be paying and that i was only requesting the advertised price. I, as a paying customer have never been treated like this, especially...

normally don't write reviews. But i find companies are doing a worse job at service than ever before... While the food is good, if even a expensive, they cant seem to get the entire order right. First time I ordered online for delivery only to find they don't deliver 1.6 miles away. SO placed the order online for pick up and waited the 15 minutes so It would be ready when I arrived. NOPE. order just went in as I walked through the door... excuse was... takes a long time to get them from the internet. My order was to have extra napkins, bottled water and a container for the soy sauce (eating at my hotel room) should have checked. didnt get any of it. weeks later I am back in town. same hotel... I call and they WILL deliver. Great. ordered water and extra soy and a container and napkins. paid the delivery girl, and checked bag... no container no napkins no water... it really isn't...