KFC — Restaurant in City of Plattsburgh

KFC—Still Finger Lickin’ Good, but This Location? More Like Finger Pointin’ Bad.

Let me just start off by saying—I love KFC. Always have. That crispy chicken, buttery biscuits, mashed potatoes with that golden brown gravy… heaven. So when we roll up to our local KFC in our small town, we’re excited. Hungry. Ready.

We waited about 15–20 minutes in line. No big deal—it’s a busy spot. But the real issue? It’s the every single time we go here, there’s a mess-up. And I don’t mean a small oopsie. I mean… we got all the way downtown only to realize they forgot a large mac and cheese, the extra sauces, and the chicken. You heard me—the chicken.

So we turn around and head back. At this point, it’s about principle. I ask to speak with a manager. The girl at the window says she is the manager. Okay, cool. I explain the situation and ask if they can please just remake the food since now it’s cold and we’ve wasted even more time. They say no—they’ll just replace what’s missing. But at this point, everything’s cold, so yes, it all needs to be redone. Common sense, right?

Instead of any empathy or customer service, I’m met with “aha, yup, aha” like a broken record on autopilot. Not an ounce of professionalism, not even a flicker of courtesy. Just passive-aggressive nonsense. Then we ask about the new Duncan bowl—do they come with sauce? We’re told yes, it comes with two gravies. But somehow, the Famous Bowl we ordered with extra gravy and cheese magically turns into a basic bowl with barely anything added and definitely not what we paid for.

And here’s the kicker: I’m told that the receipt looks different because there’s no tax on the remake—it’s a “giveaway.” Um, no. It’s not a “giveaway” when it’s a remake due to your mistake. Big difference.

At this point, I gave up. I didn’t even get asked what sauce I wanted for the chicken. I was going to order ranch, but I was cut off like my input didn’t matter. Instead of getting an apology for the inconvenience, we were made to feel like we were the inconvenience. Like a couple of “Karens” coming back to complain over cold chicken.

And the fries? Don’t even get me started. The first batch was decent. The second one? I’m lucky if I got 12 fries. Maybe 13 if we count the one broken in half. It felt intentional.

Here’s the truth: the KFC brand is iconic. The food, when done right, is absolutely worth the wait. But this location? It needs a serious attitude adjustment. Fast food workers don’t need to be perfect—but basic professionalism, communication, and actually giving people what they paid for shouldn’t be too much to ask.

I’ve worked in food service. I get it. But treating grown paying adults like they’re a problem is not it. This isn’t a teenager-only clubhouse—it’s a place people come to spend money on food they expect to be right and hot.

Do better, Plattsburgh KFC. Because right now? You’re giving more “cold leftovers and sass” than “finger...

as someone who’s had kfc too many times, I can say it’s fire. It’s my favorite fast food place in town but sometimes they mess up. I only order the spicy chicken sandwich meal with fries and it’s fire almost every time besides when the fries have zero seasoning and are old. It upsets me because when their fries are at peak level it’s 5 stars but when they decide to give me the worst fries to roam this planet it’s literally 0 stars. I CAN SAY that most of the time they give the good fries but this should never be a problem. Am I too passionate about kfc fries? Yeah maybe.. but like I’d rather have a subpar chicken sandhwich and good fries rhen a good chicken sandwich and subpar fries bc if my fries are messed up it ruins my meal. Anyways kfc is so fire, prices are so low compared to Wendy’s and other places. Do your elf a favor and get the Spicy chicken sandwich, fries and Mountain Dew sweet lightning. I kid you not when everything’s made right, Im taking that chicken sandwich over any other sandwich, Im taking those fries over any. Other fries and that drink, that refreshing drink. Wow… it’s 3:02 AM and it got my mouth watering, my stomach growling, my body shaking, my heart racing, my internal system rembling 😮‍💨😮‍💨 THEM BISCUITS WITH HONEY OH MY GOD. It’s too late for this man. Less than $10 for a spicy chicken sandwich meal in this economy and your not gonna go get it after reading this? Are u fr? KFC sponsor me 🙏🏻

bring back...

I have had some mixed experiences at this local KFC. The service tends to vary, and I often encounter either very friendly staff or those who seem a bit rushed, which can affect the overall experience at the drive-thru. Additionally, I've noticed that the food is on the saltier side, so it's worth considering your dietary preferences when ordering. One significant change I've observed is the pricing; in 2020, I could purchase a 16-piece strip for around $12.99, but now it has increased to $41.79. It would be great if they could evaluate their pricing and consider keeping it more affordable for customers. Overall, I think there's potential for improvement in both service consistency and value for money. I do want to add the famous bowl is always a...