Burger King — Restaurant in City of Rochester

I've visited this location three times since it opened.

-first visit went well but my Coke didn't taste right it was lacking. (I blamed it on the new machine)

-Second visit I received over cooked fry's, and once again my Coke tasted like soda water. (Something is clearly wrong with this machine)

-Third and final visit was today Sat 2/11 around 4:30, so not too busy. The girl who took my order WAS NOT LISTENING! She asked me to start my order from the beginning and still messed it up. When I got to the window she cashed me out, but didn't hand me a receipt (so I can contest my issue or report the employee who is probably messing more than just my order up right now) and she handed me a small drink. Immediately I inform her that I ordered a medium and hand back the drink as she's handing my bag of food. I told her to take the food back as well as handed her money to up charge me for a Medium Meal since that's what I had asked for, and to take the food as well since she'd rung it up as small and I'd ordered medium the fry's would need to be exchanged. After a moment she gave me my money back and said it was ok, then handed me a bag and a medium drink. Thinking I was all set I went home only to discover : Coke tastes like soda water AGAIN Fry's are cold, AGAIN My kids meal was without the sauce No receipt Mind you, I said my order twice. It did not get read back to me, and then when I try to handle the mistake politely at the window still, I'm given the wrong item again. It's really not that hard to do your fast food job properly if you can't hack it then go home and let someone who's gonna do it right and earn their pay work there. Obviously management needs to do some testing with these new employees Also, checking that soda machine might be smart too I'm sure im not the only customer to taste...

This BK is one of the WORST restaurants I've ever been to. For context, I am a HUGE BK guy. If i'm rolling up to a fast food joint, its probably BK. But this specific BK is beyond redemption.

First of all, the drive thru is atrocious. I don't know who designed this, but there is no shot they had eyes. You approach the drive thru window at a 90 degree angle, it just doesn't add up.

Second, let me tell you about my experience yesterday, the final straw. I rolled up to this BK with orders for 3 people. I get handed a single bag, clearly not large enough to contain the food I ordered, nor do I get any of the drinks. While the employee was fumbling around my drinks, I had to take inventory of this bag, only to find half the food is missing! When I made her aware of this, she pulled some random burgers off the rack that were not correct, and had the sack to look me dead in the eyes when she handed it to me after clearly grabbing the wrong thing. When I got home with the burger (I ordered a whopper with cheese), my eyes were met with a DISGRACE of a burger, that contained a patty, a slab of onion, and 2 tomatoes.

Finally, the worst part of this BK is that it is much more expensive than every other location. A whopper meal is $13! Will not be returning to...

The staff here are always very nice however they are usually pretty slow at this location. They get everything right which is nice but they sure do take their time. I wouldnt recommend this location if you're in a rush but if you're craving a cheap burger and its near by well there you go! I got there waited a minute before they told me hold on and then waited like another 3 minutes or more before they actually took my order and of course I had to wait for my food to be made. Was very disappointed that I had to wait that long especially because there was only 1 car in the drive through in front of me and it didnt appear like there were many customers in the store either. The speaker box was super loud. It actually hurt my ears and it felt like the lady was yelling at me but I highly doubt that's something she can control but Id recommend they fix that. I tried the impossible whopper and it REALLY does taste just like a regular whopper and it was just as big! I just ate the burger and was pretty full which was awesome. The plant based burger isnt really any healthier it's just a non meat option as it's goal is to literally imitate a whopper not be healthier. So I wouldnt get it if youre counting calories but if you're vegan or vegetarian its deff...