Starbucks — Restaurant in City of Rochester

I visited this location around 4:45 pm on Thursday, March 27th. There was a couple placing an order and an employee kneeling near the counter doing inventory or some other task. I asked the employee kneeling for the code to the rest room. She did not bother to stand up when talking to me, which I felt was rude. She told me in a tone I considered to be rude, ”You need to make a purchase before we are allowed to provide you with the code for the rest room.” The woman working at the front register recognized me and asked me if I wanted my usual coffee. I confirmed this, and paid her with a $20 bill. There was an issue with the store’s cash drawer opening and closing correctly. The woman who was working at the register and another employee attempted to fix the drawer and requested the help of the woman who was rude to me. (Due to this I’m assuming that woman is a supervisor or a store manager.) The second employee gave me my change as they continued to try to resolve the issue with their cash drawer. The woman who was working the register gave me my coffee and attempted to give me my change. I explained that the other worker had already given it to me and thanked her. I continued on my way and after I arrived at the Starbucks I usually frequent, I explained what had happened and inquired as how to complain about the experience. I was given the corporate number, spoke to a customer service rep who proceeded to apologize for their employees behavior, but in the same breath validated the employee telling me that their rest rooms are only available to paying customers. Hence my posting this review. I mean, I must be a really horrid person that never patronized this store before. Ohh, wait, the girl at the register knew what I wanted to drink before I requested it. 🤔 Also, when the woman working the register attempted to give me change of $17 a second time I refused it. 😱 How dare a customer who was assumed to be and treated like someone who had no intention of purchasing anything refuse extra money back. (Yes, Starbucks you are getting slammed because your customer service rep I spoke to on the phone seemed to just be giving me lip service and I felt my complaint was not being...

People of color should not patronize this place. They surveille poc customers and harass us over the most ridiculous things. They especially fixate on the idea that only paying customers are allowed inside, and are quick to harass and kick out people that sit in without buying something, but only if you are a poc of course. White people sit in there for hours without buying anything and somehow are never noticed, but a poc customer can be in the same spot doing the same thing but are somehow always noticed and asked to leave. Even when you do buy something as a poc whoever the pathetic one is hiding in the back again always has reasons to send the young baristas over to harass you. They even change the bathroom code all the time to prevent previously paying customers from using it unless they buy something again. Also, don't bother trying to charge your devices here if it's important to you to have that option. It's obvious they put very low energy in those outlets so it always takes several hours longer than it should. They are truly exploitative people. It isn't worth spending a cent here especially as a poc. It follows a clear cultural bias in Rochester at large, where they hide behind their monuments to Frederick Douglass, while terrorizing their bipoc citizens while using race neutral language (they usually frame it as classist - "you have to pay/we're not open to the public"). Why support this kind of business? Also their only vegan options are basically just few drinks and small food options. There are many better places to go. To the management: this isn't the only place a review...

I saw online that this location is open from 5am-11pm Monday through Saturday. I work in medicine so I have to be at work by 6am. I pulled up to the drive through of this location and saw someone inside the store but was completely ignored for about 5min. I decided to pull around and just go inside to check their hours. They were posted right next to their door confirming that they open at 5am. The male employee who I saw ignoring me at the drive through came to the door, opened it and turned the lights on. In the meantime another customer had pulled up to the drive through who he completely ignored for the 5min while the other employee working with him made my coffee. As I was leaving he finally put his headset on to take her order with no apologies for the wait. I’m sorry, I feel like it’s extremely strange that this franchise location posts hours that they open at 5am but the employees try their hardest to ignore customers hoping they leave and just don’t use the drive through until 5:30?? For a Starbucks located across from a major medical center you are in the wrong location if you don’t want to serve people early. I don’t get it lol. I’ll avoid this location in the future. Very sketchy experience which is something I never thought anyone could say about a...