Subway — Restaurant in City of Rochester

I ordered BOGO which can only be ordered online for pickup using the subway app or the subway website. You can get delivery from GrubHub but you won't get the BOGO deal. You also will not get the BOGO deal ordering in-store.

there's something wrong with both the subway app and their website. Neither would allow me to sign in. After numerous attempts I finally realized that there was a guest checkout button. Using GUEST checkout my order went through - lost a half star.

When I arrived at Subway my food was ready to go. the counter person was great and handed me my food even though she was already helping others. At home I noticed the sandwiches seemed very fresh and well-made however there was a noticeable lack of the various vegetables that I had ordered. Everything was there, just in much smaller portions then I would have had if I ordered in the store - lost half a star.

overall it went pretty good and since it only cost me a little over $8 for two foot-long subs I was okay with it.

I will definitely order from this location again. I think I saw on the ordering menu where you can ask for extra.,. I just hope that that won't charge me more asking for...

They are horrible customer service I placed an order online. I asked for all my sandwiches to be toasted. My veggie patty was as cold as ice. I asked for one BMT to have absolutely no veggies whatsoever, and it still came with a whole ton of lettuce all over it and black olives and no cheese and I paid for 2x the cheese on these NONE HAVE CHEESE I spent almost 30 minutes, trying to call the store and no one picked up at all because they’re clearly too busy on their phones texting like always so instead of going back to the store and having to argue with these rude employees I just had to get online and now I have to WAIT for an email to try to get a refund which I think is ridiculous THEY PICKED UP AND I RECORED THE CALL AS THEY WHERE THEY TALKING SHIT ABOUT PEOPLE CALLING THEN MUTED THE PHONE AND HUNG UP & TOOK THE PHONE OFF THE HOOK SO IT NOW RINGS BUSY IM CALLING THE...

Tried to go to go to this store because of the convenience. I've gone a few times and had successful and reasonably good experiences. However it is a hit and miss kind of situation. I actually met the owner of this and to other establishments and he indicated that he was doing everything he could to clean up the all the stores. Once again I have found myself disappointed because I wanted to basically a walk-in cooler because the heat was not working in the Monroe Avenue store now I am at 1 to slight someone without reason. Three days without heat is a little excessive there are services available to correct the situation and if it's a situation with the RG&E that too can be corrected with a phone call this is purely negligence and I questioned the ability to maintain a healthy eating establishment and...