TRATA: The Restaurant At The Armory — Restaurant in City of Rochester

We had a group of 10 people come in for NYE/birthday celebration. The restaurant was hot and one of our guests was overheated and unfortunately vomited before she could make it to the bathroom. The server, Frank, came over and stated "I'm not dealing with that" and walked away. He came out again and we asked him what to do. He told us we had to clean it up ourselves. He continued to leave and come back, obviously annoyed with the situation...not asking if our guest was ok. We asked if he could use a mop or napkins. He said they didn't have any. We proceeded to use about 10-15 of the linen napkins from our table and the one around them, cleaned it up and sat back down. We all talked about whether to stay or not- didn't want to stay because Frank and the rest of the staff was rude, but knew we weren't going to have many options at 8:00pm on New Year's Eve.

We stayed and ate our meal. The table next to us was more concerned and asked our friend if she was ok. Frank never asked us how our food was and we barely got refills on our water. When our food was served, we had no dressing on our salads so we asked him for dressing. When he did bring the salad dressing out, he bent over and told me, "I hope this is the best salad dressing of your life". Not sure what that meant...We finally got our bill and felt pretty annoyed with having to pay Frank the automatic 20% gratuity ($63) when his service and level of enthusiasm was pitiful, at best.

We did talk with the manager on the way out, who seemed to be embarrassed of the situation but offered nothing else. None of the staff on the 2nd floor offered to help, nor asked if we were ok. I have always enjoyed previous experiences at Trata, but sadly, this will...

The reason why we picked Trata's is for the atmosphere and the rooftop Terrace, my experience was not good. Last Monday afternoon my girlfriends wanted sit outside , engage in girl talk, have a couple cocktails and enjoy appetizers. When we arrived there was waiter on the rooftop but, he could not serve us, (TRATA RULES) we had go to bar and bring back our drinks to the roof top . At this time, there was one couple on the roof top when we arrived. I asked the waiter if I could have the big table in front for 10 girls. He said the tables were for the dinner guests. He said ,we needed to see the manager, when he arrived, he gave us the table with the stipulation that we would order food. It was 2:30 in the afternoon and the kitchen was closed until 4:30. The bar on the roof top was not open until 3:30. The waiter could not wait on us because of staff change. So paying customers went up and down the stairs several times get cocktails. Once we sat at the table it was about at 3:30. The rooftop bartender was very nice and supportive. As soon as the kitchen open we were rushed to order food. The waitress was nice and appetizers were delicious, but she moved us along. I asked for one check and she said she had individual checks ready and on clip boards. She would have gotten a more generous tip if we didnt feel rushed. As paying customer I was very disappointed in the service and the rules around roof top terrace. No customers came up to the roof top terrance except us from 2:30 - 5pm. I can't even begin to express how disappointed in how we were treated. A customer is customer no matter what they order. Our next outting will not...

I hate writing reviews, especially negative ones. I've worked in customer service for several years and understand how difficult it can be, but our experience at TRATA on February 14th, 2025 was extremely upsetting. I made reservations for valentines day dinner on January 25th. The reservation was for 8pm and me and my partner arrived at 7:55. Upon checking in the hostess said our reservation was all set and it would be a 5-10 minute wait to get seated. We ended up waiting 45 minutes to get seated while several other couples that came in after us and had later reservations were sat first. We were considering saying something, but right before we went up one of the hostesses (most likely seeing that we had been waiting a long time) came over and asked what the name under our reservation was. We told her and explained that our reservation was for 8:00, as it was now 8:40. We were seated shortly after with only a quick "sorry for the wait" in response, no explanation at all. It took another 10 minutes for us to get water, at which point we asked our waiter if that long of a wait was normal, to which he responded that it wasn't at all. We left after that. While we were waiting, we noticed that the only other people who waited as long as we did for a table was another noticeably queer couple. They were the only ones left waiting with us for the 45 minutes we were at the front. We understand that it was busy for valentines day, but getting sat 40 minutes after my reservation seems excessive even on a busy day. Safe to say we will not be back and encourage queer couples to...