Old Chengdu Cafe — Restaurant in City of Syracuse

I recently visited Old Chengdu Cafe and unfortunately had a very disappointing experience. The service provided by the waiter or owner was extremely poor, to say the least. It left such a negative impression on me that I have no desire to return to the restaurant in the future.

From the moment I arrived, it was evident that the staff lacked basic courtesy and hospitality. The waiter or owner with glasses seemed disinterested and unresponsive to my needs. The overall attitude displayed was unprofessional and unwelcoming, which greatly impacted my dining experience.

Moreover, the lack of attentiveness and poor communication made it difficult to place my order and ask for recommendations. It felt as though my presence was an inconvenience to them, and they showed little interest in ensuring my satisfaction as a customer.

As someone who values good service, I found the behavior of the waiter or owner to be unacceptable. Customer service plays a crucial role in creating a positive dining experience, and unfortunately, Old Chengdu Cafe fell short in this aspect.

Regrettably, due to this unfavorable encounter, I cannot recommend Old Chengdu Cafe to others. It's disheartening to have such a negative experience at a restaurant, especially when the food and ambiance may have been appealing. However, the lack of professionalism and poor service overshadowed any potential positives.

I hope that Old Chengdu Cafe takes this feedback constructively and works towards improving their customer service. Ensuring a pleasant and enjoyable dining experience should be a priority for any...

During my recent visit to Old Chengdu Cafe, I had an unfortunate encounter with a waiter who wore glasses, and I must say it greatly impacted my overall experience. The service provided by this particular individual was subpar and left a lasting negative impression on me, making me reluctant to consider a return visit.

From the moment I interacted with the waiter, I sensed a lack of professionalism and attentiveness. He appeared disinterested in assisting me and failed to provide the level of service one would expect from a dining establishment. Requests for recommendations or clarifications were met with indifference, as if it were a burden to provide basic assistance to customers.

Furthermore, the waiter's communication skills were severely lacking. He seemed disengaged and unresponsive, making it difficult to convey my preferences or ask questions about the menu. His dismissive attitude and lack of interest in ensuring a satisfactory dining experience were disheartening.

As a patron, I believe that exceptional service is an integral part of any dining experience. The waiter's disregard for customer satisfaction and his unprofessional behavior tarnished what could have been an enjoyable visit to Old Chengdu Cafe.

It is my sincere hope that the management of Old Chengdu Cafe addresses this issue promptly. Training and empowering their staff to provide attentive and customer-focused service would greatly enhance the overall dining experience for patrons. As it stands, I cannot recommend Old Chengdu Cafe to others based on this disappointing encounter...

Food is ok. We ordered some Szechuan cuisine dishes and some noodle. Actually the cook is not from Szechuan province and he is more specialized in Shanxi noodles. He bought the restaurant from the previous owner who was specialized at Szechuan cuisine, but the new owner still wants to attract the old customers and he doesn’t want to change the food style of the restaurant. It is hard to tell if Szechuan food is good or not because the hot spicy flavor can hide the original flavor of the food material.

Another problem is that they charge transaction fee if you pay by credit. And they don’t tell you in advance. This is a kind of way to avoid some tax. If you pay by cash they don’t charge this kind of fee. This is not a professional way to do business.

Other Chinese restaurant normally will serve you some hot Chinese tea when you first seated, but this restaurant doesn’t. Only if you ask they would give you two cups...