Best Choice Jamaican Jerk & Seafood — Restaurant in City of Yonkers

The way this business is ran is very unprofessional. My colleague and I called about 2 weeks ago to place two orders for lunch while at work. We called to find out the status of our food and the lady who answers the phone stated that her delivery driver was on his way back to the restaurant & he would then head over to our office. Another 45 minutes passed by and we called again and she apologized then stated that she didn't know where the delivery driver was. We then tried to cancel the order because at this point it was over 3 hours waiting for our food, but the lady mentioned she wasn't authorized to do so that she had to speak with the owner to get the authorization. She then called us back to state the owner is going to personally bring the food to us, but at this point we were highly upset and just wanted to cancel, but still tried convincing us not to. The owner then said we can deliver the food and honor a free meal for the next time we order. My colleague and I agreed, but we asked for 2 free meals instead for receiving our food at 4pm when we had ordered about 12:30pm. Fast forward to today we tried calling back to place an order for our 2 free meals plus our other colleagues were going to place an order as well which we intended to pay for. That didn't go as planned because the owner had offered us 2 free meals and stated that as long as they are not both oxtails that it was fine, so today they changed their stories. They now said he never said that, the free meals either had to be curry or stew, which he never said! So moving forward my colleagues and I, which is an office of about 10-15 people, will no longer conduct business with them ever again! We thank Mr Booth for referring us to this place, but at the end of it very disappointing. If you're taking lunch and planning to order from don't waste your time and money! They are not people of...

WORST customer service ever. I am a frequent customer, and typically enjoy the food. Ordered off of Uber Eats due to a recent surgery and inability to go into store. On Uber Eats they were advertising 34-40 min delivery time(I live pretty close). 20 mins into the order an employee contacted me informing me there was no cabbage left as a side. I inquired what other sides were available and she said "uh, none really, I guess I can give you dumplings". I requested Mac and cheese and she stated that will cost extra, I informed her to remove the beef patty and replace it with the mac and cheese since it is "extra".

Delivery then was extended 45 mins as per request of the restaurant. I received a notice on Uber EATS saying my delivery was being picked up. I then receive a call 10 mins later stating there was no stewed chicken either. ONE HOUR after already speaking with this woman who informed me of the no cabbage. This is extremely unacceptable, and unprofessional. THIS should of been addressed when initially calling about the cabbage. She then proceeded to say " I didn't know myself till now". Not only did you false advertise your delivery time, inaccurately advertise what you have available, and then incompetently CALLED AN HOUR AFTER SPEAKING TO YOU telling me the entree i ordered was no longer available, ALL WHILE THE UBER DELIVERY DRIVER STOOD THERE WAITING!

POOR CUSTOMER SERVICE. WOULD ADVISE NOT TO ORDER FROM HERE! WILL BE ORDERING FROM OTHER LOCAL COMPETENT JAMAICAN FOOD SPOTS...

Firstly, This place won’t get another dime out of me. The way they correct you for mispronouncing something on the menu is hilarious and kind of ridiculous. All I said was corn porridge instead of CORNMEAL porridge and lawd the way “Chef” open his mouth to correct me, while the young lady serving the food rolled her eyes so far back in head, all I could do was chuckle to myself.

Secondly, When ordering on Uber eats/door dash forget about it, they never have half the stuff on the menu. Twice ordering on Uber eats the woman called and said they had maybe 2 of the 6 items my family and I wanted.

Thirdly, Chef (is what the young lady called the cook) the CORNMEAL (lol) porridge isn’t all that great. It’s watery and reminds me of the porridge my grandma would put in the babies milk to drink. Put more effort into your food like how you correct those for mispronouncing...