Chick-fil-A — Restaurant in City of Yonkers

A Disappointing Experience

I always look forward to a satisfying meal that hits the spot, especially when I'm on the go. Unfortunately, my latest visit to Chick-fil-A was far from what I expected, turning what should have been a simple meal pick-up into a series of unfortunate events.

I had ordered a spicy chicken sandwich, a classic favorite that usually never disappoints. However, to my dismay, the sandwich I received was not only missing the signature spice but also came with a tomato - a serious issue considering my allergy to tomatoes. The risk of anaphylactic shock is not something to take lightly, and it's imperative that food orders are not only accurate for customer satisfaction but also for health and safety reasons.

To add to the frustration, my order was further botched with missing side orders, and the drinks I received were not what I had asked for. This wasn't a one-off incident either; it seems to be a recurring theme with my experiences at local Chick-fil-A outlets. Mistakes happen, but consistent errors are a sign of deeper issues within the service chain.

The impact of such experiences goes beyond just an unsatisfactory meal; it shakes the trust I have in a brand that prides itself on quality service. It's disheartening to say, but based on these repeated negative experiences, I am compelled to reconsider my patronage. The likelihood of returning to any local Chick-fil-A is slim, and I hope that sharing my experience will prompt a much-needed evaluation of their service standards.

In the fast-food industry, where competition is fierce, and choices are plentiful, it's crucial for establishments to ensure that they're not only meeting but exceeding customer expectations. It's not just about the food; it's about the entire experience. I sincerely hope that Chick-fil-A takes this feedback to heart and implements changes that will improve their service. Until then, I'll be taking my...

I was thrilled to hear about a Chick-fil-A opening in Yonkers and eagerly awaited its completion. My excitement grew when I learned another location was coming to Scarsdale. However, my first visit to the Yonkers location left me disappointed. Upon entering, I was surprised to find no indoor seating. A section in the back, which could have accommodated tables, was reserved for “team members.” This was quite unusual, as I’ve visited over two dozen Chick-fil-A locations across the country, and this is the only one without indoor seating.

When I asked the cashier about seating, she informed me that this location is carry-out only. There were a few outdoor tables, but they were all occupied by families. Consequently, we had to eat our lunch on the hood of my car in the parking lot. The parking lot itself was poorly organized, with some spots blocked off to create a drive-thru lane, and the side entrance closed, forcing all traffic to enter and exit from Central Ave southbound.

The food was excellent, as expected from Chick-fil-A, but the lack of seating and the chaotic parking lot were major letdowns. Despite this location being the closest to my home, I will gladly drive the extra 10 minutes to the Scarsdale location, where I can sit and enjoy my meal. While I understand that this location is new and may still be working out the kinks, the current setup is a deal-breaker for me. Overall, I’m disappointed that the first Chick-fil-A in our area lacks a proper...

I ordered food thru the app for breakfast and got there a couple minutes late. The manager and host at the start of drive thru check my order and told me to go to pick up area. At pick up area had to wait few minutes for them to serve the car in front of my and as I wait I see the manager that just spoke to me in the line come up and say that I will need a refund because they don't already close breakfast ( I didn't she just told ME that). The other manager inside seems to know nothing about the process and procedures since agree to refund to app then he could't then had to be to cash then just to use to buy something else and even when the breakfast order was more expensive then what I got for lunch he insisted in scanning my app to charge me for lunch. After more than 30 minutes they were able to figure out what to do. I know that this franchise is kind of new in NY but down in Florida they work like a well oiled machine even with lines that go 5 times around the restaurant. Considering that I spent all this time when there was only 1 car in front of me seems unbelievable. I enjoy the food and will definitively go back back home but this location need to...