Euroltalia Pizza — Restaurant in City of Yonkers

Don’t waste your time soliciting this business. Employees are highly unprofessional and not customer friendly. I placed an order online with the Slice app. I waited in my car for about thirty minutes while my order was being prepared. When I went to pick up my order, I realized that the order was totally incorrect. I ordered Caprese Pizza and somehow they just handed me a large plain cheese pizza. Luckily I checked the pizza before I left.

I turned around and informed the server who was short and appeared to be of Hispanic descent that my order was incorrect. He looked at the order slip and walked away without acknowledging me. He abruptly left me hanging without an explanation or any information regarding my order. I was unsure if my pizza was in the oven or if I had to wait for it to be prepared. I called out to him and asked him if my pizza was in the oven. He then said I’m making it. I stated that I really didn’t have time to wait any further and requested a full refund instead.

At this point, a tall bald man who appeared to be of Italian descent interjected asking me what is my problem. I told him I just wanted a refund. He says we’re gonna make it. He further stated that he’s working hard and they made a mistake. He claimed it was no big deal and mistakes happen all the time. I told him I waited long enough and just wanted my money back. He stated that he could not process a refund because I ordered from an app that has nothing to do with him. I stated that your establishment is collecting payment for services rendered through the app. I didn’t understand why I couldn’t at least be offered cash since they already got paid. He proceeds to say that I want to argue and I have an attitude problem. He then states do I want the pizza or not.

I found it ironic that I was told I have an attitude problem as a Black customer. I observed other customers being treated with decency and respect. It is not unusual for a customer to be annoyed or upset if their order is incorrect. I was treated as a second class customer. People of color do not spend a dime at this racist business. They don’t...

I have been a customer since Euroitalia Pizza opened, but tonight they have lost my business. Over 2 hours for a simple pizza less than 4 blocks away and when I called, I was not allowed to speak & was told, why did I order through Slice, it is Slice's fault & I should of called the pizzeria directly, it was my fault for ordering through Slice on the one of the busiest nights of the year. Why when you go to the website for Euroitalia Pizza to order are you directed to Slice for delivery? They wanted to know why I was yelling? Yelling, because I couldn't speak, I was not only being spoken over but blamed for using a service they direct you to. Slice confirmed the order at the time of the order and they are not a delivery service. This is clearly all on tEuroitalia Pizza. Then to boot, the delivery guy calls for the address, really? Shouldn't the address be part of the delivery ticket because it is clearly displayed on the email receipt. I, asked for no contact delivery, something else, clearly displayed on the email receipt and the delivery guy kept knocking on the door after I said, just leave it. The food was good, but it is not worth the utter disrespect displayed and the attitude of the owner, or the 2 & 1/2 hour wait for a small pizza. Not to mention they have raised their prices...

very disappointed changed owners the food suck's the mexican that bought the business changes every aspect of the place the cooking the food and the seasoning the service suck's they did not give me what i ordered and when i went to pay they told me that they know i said what but you did not tell me anything they said nothing but sorry i ordered baked ziti with chicken parm they gave me baked ziti with chicken grilled what thats not what i ordered now he want's to tell me that's what it is i said no i just payed and left never again will go back there since the old real italian owners sold the place to mexican's it suck's sorry but that's the way i feel and you do not sit and eat your special food's that you cook outside in front of your customers with all your employees very unprofessional and unacceptable in plain english suck's and you don't hang a flag from you country in front of your business where when you walk out it hit's you in your face not nice at all disrespectful your in america put out the american flag...