Ashley Store — Local services in City of Yonkers

From a former furniture sales person, I can honestly say I’m disappointed in giving Ashley’s a sale based on such a negative experience. I spoke with Josh an associate who helped us find a couch and after taking a day to look at other options we agreed on a couch. At the point of him talking about the delivery process, he skipped over important details regarding the delivery process and how to expect the couch to come. We had purchased a modular couch with a chaise attachment and explained our living situation. After receiving a quote and going to the showroom the following day, I was assisted by Aminah who also had assistance from a sales manager by the name of Patrick. Throughout my entire experience no one explained that the furniture would not come in pieces nor explained that I can request the couch to come disassembled for an additional cost. Despite getting approved for credit I still had to come out of pocket to pay for additional fees, and on the day of the delivery the delivery team could not fit the couch as it was. I was then forced to leave my brand new couch outside and wait for a 3rd party installer to come where I had to pay $300 cash for them to dissemble the couch and reassemble inside my home. After speaking to Josh he got unexpectedly cold with me explaining that there was nothing they could do and that if I had returned the couch I would have to pay additional fees despite 2 salespeople and a manager overlooking my order and failing to mention this. In my years of sales I’ve always been taught to be thorough during the sales process to prevent disappointment, yet clearly Ashley’s has a different approach and it’s disheartening to feel left in the dust once the sale is complete despite buying a brand new couch with warranty. I’ve been over promised and under delivered. If you are going to purchase anything from this company please be careful, as they will hide behind fine print and company policy despite the failures of...

3/16 UPDATE: Emailed Ashley 3/7, as they suggested and still haven't heard back. So I just purchased a $300 topper from Wayfair. Delivs this weekend. Wish me luck! From the moment I laid my 125-pound body on this twin-sized mattress at home, I felt the center caving in, ever so slightly, but enough to disrupt my sleep. What's weird is that the edges are rock hard, in contrast. Actually, this entire mattress is probably as firm as I would expect from a table in a morgue. In other words, not what I experienced at the store. I have bulked it up with a feather bed topper and a padded mattress cover; not much help. It's been more than a year so I contacted Ashley. They sent out an inspector-of-sorts and he told me that I would hear from the office but the bed would have to cave in much deeper, 2.5" to be exact, for this mattress to be considered having a manufacturing defect. 2.5"?!? I was hoping Ashley would consider negotiating a solution like throwing in a thicker topper but the message was simply, "the claim was now considered closed." So I'm running out to spend more money to try to make this mattress work. Bottom line: For a comfortable night's sleep to be guaranteed, one probably needs to spend more than $450 for a mattress. Finally, don't be fooled by the beauty and texture of the mattress. Just like, don't judge a book...

I had the absolute pleasure of working with Aminah at Ashley Furniture, and I can’t say enough good things about her! From the moment I walked into the store, Aminah greeted me with a warm smile and an incredible level of professionalism. She truly went above and beyond to ensure that my shopping experience was seamless and enjoyable.

Aminah’s product knowledge is unmatched—she took the time to explain all the details about the furniture I was interested in, from the materials and craftsmanship to how it would fit with my existing décor. She patiently answered all my questions and provided thoughtful recommendations based on my style and budget. Her attention to detail and genuine desire to help made the process stress-free and even fun!

What really stood out about Aminah was her commitment to ensuring I left the store completely satisfied. She didn’t rush me, even though I was indecisive at times, and she made sure I was confident about my choices. Thanks to her guidance, I found exactly what I was looking for, and I couldn’t be happier with my purchase.

If you’re shopping at Ashley Furniture, I highly recommend seeking out Aminah. She’s not only an exceptional salesperson but also someone who genuinely cares about her customers. Five stars aren’t enough—Aminah...