Eggbert's — Restaurant in Claremore

We are fairly new to the area, so we wanted to eat and so we choose Eggberts to eat at. I have ate there 3 other times. Everything was great. Service, food, cleanliness of the restaurant. The lady I was with order her food, then I ordered mine shortly after. The waitress brought us our food. My was great. The other ladies eggs was not cooked the way she asked for them. They was over easy with the whites not done. The slimmy stuff was running out. She asked for over med. The smoked sausage she got was burnt. So she asked the waitress if she could get sausage links instead and replace the eggs with ones cooked the way she asked for. She brought the sausage out, then another lady brought the eggs, I'm guessing she's one of the cooks. She asked her if the eggs was done. My friend replyed I don't know until I cut into them. I asked have you cooked eggs over med before? I didn't know if it was her first day. She turned around with the plate walked off and she through the plate into the busting tub. I did not see this, but I sure herd the plate hit. Then the waitress came by and I told her we was not gonna pay for her messed up food that the lady did not, and would not eat. I asked for the mgr. She was standing close by all ready. The mgr. was one of the ladies whom had served me before when I ate there before. Very nice lady. We explained what happened and showed them all the eggs and sausage. I told her I would pay for mine and the biscuit and gravy she had ate on. By this time there is 4 people standing around the table. The mgr. said that's fine and don't come back. No problem. I won't be back. I know personaly working in the food business is very hard sometimes and no the customers are not always right. But this time the customer was right. I was told I was disrespectful by asking the question. My apology to the cook for asking the question. My friend was waiting on the bench for me to bring the car around, the mgr., the waitress gathered around the front register and made the comment if I was that old I would know how to order my eggs. My friend said did order them they way I like them. Then the mgr closed the second door going into the restaurant. I guess they didn't realize she was sitting there or maybe they just didn't care. To the owner of this business. I'm sure you back your staff 100% and that's great but I'm asking respectfully to address this with your mgr on duty and the other employees that needed to stand in on the conversation. I will not recommended anyone to eat here. It's really sad because you have a great restaurant, the food I have eaten has been great, the staff has always been very friendly and kind. I'm sure my few dollars will not make a difference. But the way your staff acted tonight will make differnce. Very disappointed and very...

Second Sunday in a row with HORRIBLE service from our server(s). Last week, we got skipped over by one who had to be told she had a table after walking by us numerous times. Her response was, oh I didn't know I had a table. She never checked on us once after the food was delivered. We sat there, no kidding, for more than 5 minutes getting walked by and noticed by several other employees with our menus closed and no drinks. I work in the restaurant industry so I well enough know that if a customer was sitting there, no drinks, not approached once, one of the several other employees that walked back by us numerous times could have at least acknowledged us or something. That's the meaning of teamwork. Because we do enjoy the food most of time, we considered giving it another shot today. The lady we had, I say Lady because last week was a young girl and today our server was well old enough to know how customer service works, was even worse. The host had to get our drink order, which we appreciated since last week we got skipped over by everyone. My tea had a sour taste to it and I wanted to just switch it out with a coffee but I never could get our servers attention until she brought our food out. She asked if we needed any ketchup which my husband said yes. She returned with my coffee, which had a very visible lipstick stain, but not with the ketchup until our food was half way eaten. Without rambling about every little detail that took place, the only thing our server did today was take our food order and dropped it off. That's it. I kept the names of both servers in case a manager cares to be informed of who they are so that they can possibly be corrected so in the future you don't continue to lose loyal returning customers like you...

My experience was good until I got the bill. Then it got worse as I began to have a conversation with the entire morning crew. It seems we have very disgruntled employees. It was if I pulled a pin on a grenade. After my discussion on pricing with the cost of a waffle a glass of milk and a cup of coffee coming in at right under 20 dollars tip included I said next time I come in I’ll have Matt pay for it! I was joking but it was enough to ignite a barrage of hostility toward the owner. Matt is a friend of mine but it was very hard to comprehend the way he treated his employees and frankly I was in disbelief. So I’m just going to say a few things here and I want you to listen very carefully Matt. Forcing employees to pay full price for food while paying poverty wages traps workers in cycles of deprivation ("eat once a day," "saving for tires"No central air conditioning). The owner's lifestyle shouldn't be subsidized by worker hardship. This was hard for me to write Matt but the greatest love in the world is truth. Although I won’t be eating 20 dollars tip included waffles at your establishment , I wish you well. Please do not retaliate against your employees. This was a...