Baskin-Robbins — Restaurant in Clarksville

We love baskin Robbins,,, we used to go a lot when we were located n fort Bragg ,, we were as happy as we could be there was one close to were we live now Fort Campbell,, first time we went in kids all over happy as they can be picking flavors ,,, i was standing by the cashier for like 4 mnts before any of the stuff n front of me literally n front of offer assistance (they were about 5 girls talking about who knows instad of assisting people and beside that they have attitude bad assistance and bad attitude my happy day was turned into a really bad day with my kids I told them we wouldn’t be coming back to the place ,,, so 2 months passed and I was n my way home and it’s my daughter (no n school ) and I tho maybe they were just having a bad day let’s try again and I stayed outside trying to figure out if it was close or open as the lights were all off n the windows and I didn’t see no one remind you this opens at 11am and it was already 11:40 am so I got out to go check and yes they came out 2 of them and turned the lights on ,,, unfortunately the same behavior BAD ASSISTANT AND BAD ATTITUDE I ordered the ice cream cuz my daughter was already happy about the ice cream but we left to eat ice at home ,, THIS IS A FAMILY PLACE MAYBE HIRED PEOPLE THAT KNOWS HOW TO INTERACT WITH KIDS AND FAMILY MEMBERS,,, as for us we would never come back to Fort Campbell baskin Robbins again GREAT ICE CREAM...

This place used to be pretty consistent in my limited experience, but the last few times have been awful. Terrible stocking/product management or they are just too lazy to get the products from storage. How are you out of all 6 flavors (different flavors) each time.. weeks apart from each other?

When trying to exchange products they are completely fine with you, the customer, paying more for items you don’t receive.. but if you have the audacity to ask for an item 50 cents more expensive, they outright refuse. I’ve worked in food service for 10 years, and i just can’t understand being accommodating when it’s such a small difference in price (50 cents??) and YOU, the business, are out of 25% of your products and everything they ordered. It’s not like I’m ordering in person and can just account for the change in price. But, it is what it is, I’m starting to believe whatever reason (employee or manager) that led to me having positive experiences when I first moved here 8 months ago is no longer there. Something seems to have changed for...

I've been in here twice. The first time they were very patient with me. (I had no idea what I wanted and my kid wanted to try just about everything). They were awesome and it tasted great. The second time was today at 10:20. I went thru the drive thru and then pulled over to call them and ask if they were open. she said 11 in a very perky nice voice. I said aww dang it, I was hoping for a milkshake before I went grocery shopping. but that's ok thank u. she said are u outside. me: yes. She said well I don't have cash in the drawer yet but we can make u a milkshake. I said oh really r u sure. she said yeah of course. I said well awesome and I'm paying with a card anyways. She told me to pull around to the window. She finished putting the money in the drawer and had the other worker start the milkshake. Took my money and I was VERY APPRECIATIVE. I told her how much I appreciated it and said that us pregnant ladies need our milkshakes when we need them. She laughed and just seemed like a very genuine...