Raising Cane's Chicken Fingers — Restaurant in Clarksville

First, I've really enjoyed Raising Cane with an excellent experience at the Nashville White Bridge Road location. So, I was pleased that a new junk food restaurant was closer as overall I'm a pretty healthy eater in terms of food. We all need cheats, even MAHA people! The first few visits were subpar. I complained twice (on my 3/22 experience) after my last visits had multiple mistakes. I did not place a Google review, although I had to contact corporate when the manager seemed to have decided my complaint was not valid. Today, I paid to try Raising Cane again after my 3/22 experience. Well, I said unsweetened tea at least twice. It was repeated to me. I've learned to taste it. Sweet! I actually hate sweet tea. I have told them before, and they reluctantly tell me they can not throw out the tea or take it back. So, I ask for the unsweetened. This time I thought I made it completely clear. I never declined slaw, which comes with The Box. I was given bread. I specifically ordered no bread as per my receipt. No. I was given bread. I was told that it was essentially my fault as the team can not hear from the drive thru? Then, maybe they need to fix it by reading and knowing their menu? My friends who go to Chik-Fil-A do not report this problem. I took pictures this time before I drove back to address the problem. I could hear the team powwow with management. Customer's fault but politely told I need to clear my orders with the front window? Why? They can not read the ticket or include slaw? They don't know what The Box includes? I was asked, "You want slaw?". I mentioned it's part of the combo. This Raising Cane is awful. It isn't even related to the better chains. I'd said I'm never going back. I'm not. I encourage others to try Slim's or Nashville RC. I very much like leaving positive reviews. It's all compounded with this team. The corporate office needs to train them. And, it's not my job to read a ticket to staff. McDs, other RC, and fast food hear me clearly when I reiterate no sweet tea. I'm eating fast food as is. Let's cut some sugar. Awful service. Poorly cooked food that lacks RC quality. Here's my receipt. It says no bread. It never notes no slaw. But, I guess the manager and team can be polite enough but not own responsibility. I shouldn't be asked what to do when I present an incorrect order. Simply fix it. Period. Do not blame the customer politely. Thankful I did ask for the receipt. I was given a corrected receipt after things were fixed at my request. How odd....

Worst take out experience ever. Drove 20 min, they forgot to give me half of my order. Got home, wife had our newborn baby down, we opened the bag and noticed there was not enough food for the both of us. I called to let them know, asked for a refund, and they said we can’t do that you have to come in, but if you drive back up here we can replace the missing items. I drove back up there because my wife was so upset and disappointed, i waited 30 minutes for 2 different managers to come over and everyone kept avoiding and hiding from me when it was extremely slow in there. Finally, he goes to do my refund and says he can’t because while I was waiting 30 min for him to come talk to me the girl who cashed me out was gone for the day, so he could not give me a refund. He then called the restaurant manager Jamie, I waited another 15 minutes and the end all solution was, we will call corporate in two days and work on getting you a refund…what? Literally spent over 2.5 hours of my Saturday night and ended with no food and less money in my bank account. I’ve worked retail and restaurant for over 20 years and never heard of someone not being able to do a refund. I’ve never been so upset or disappointed and my poor family had to deal with the...

I recently had the pleasure of dining at Raising Cane’s, which had been hit and miss from our previous visits

. From the moment I entered, it was evident that the restaurant had undergone noticeable improvements in the past weeks.

The staff exuded friendliness and efficiency, creating a welcoming atmosphere that made my visit enjoyable from start to finish. Erica was actively engaged with both the team and the customers, ensuring that everything ran seamlessly while fostering a positive environment. It was a joy to watch one of our favorite places have a totally different vibe !

Of course, the chicken fingers were delicious—crispy, flavorful, and cooked to perfection—but it was the overall experience that truly set this location apart. Erica's commitment to outstanding customer service and her ability to inspire her team made a remarkable difference.

I wholeheartedly recommend this Raising Cane’s not only for its fantastic food but also for the exemplary service led by Erica. It’s clear that her efforts have transformed this location into a place where customers feel valued and well taken care of. Keep up...