Academy Sports + Outdoors — Local services in Clarksville

Academy Sports and Outdoors stands as a beacon for outdoor enthusiasts and sports aficionados alike. With its wide array of products and a reputation for exceptional customer service, it has cemented itself as a go-to destination for those seeking quality gear and equipment. In this review, I aim to provide a comprehensive overview of my recent shopping experience at Academy Sports and Outdoors, highlighting the outstanding assistance I received from the knowledgeable staff members Jennifer, Wade, and Kelsey.

The Atmosphere: Stepping into Academy Sports and Outdoors feels like entering a realm dedicated to exploration and adventure. The spacious aisles are meticulously organized, making it easy to navigate through the vast selection of products. Whether you're in search of camping gear, athletic apparel, or fishing equipment, the store layout ensures a seamless shopping experience. The ambiance exudes an inviting energy, inspiring customers to embark on their next outdoor escapade.

The Product Selection: One of the standout features of Academy Sports and Outdoors is its extensive product selection. From top-tier brands to budget-friendly options, the store caters to individuals with diverse preferences and needs. As someone who enjoys various outdoor activities, I appreciate the breadth of choices available. Whether I'm looking for hiking boots, exercise equipment, or camping essentials, I can always find high-quality items that align with my interests.The apparel section boasts a wide range of options, encompassing everything from performance-driven sportswear to casual attire suitable for everyday wear. Each piece is meticulously curated to ensure both functionality and style, catering to athletes and outdoor enthusiasts of all ages. In addition to apparel, Academy Sports and Outdoors offers an impressive assortment of equipment for various sports and recreational activities. Whether you're a seasoned athlete or a novice looking to explore a new hobby, you'll find everything you need to excel. From basketballs to fishing rods, the store's inventory is comprehensive, leaving no stone unturned in its quest to provide customers with top-notch gear.

Customer Service Excellence: One of the defining aspects of my shopping experience at Academy Sports and Outdoors was the exceptional level of customer service provided by the staff members. Jennifer, Wade, and Kelsey exemplified professionalism, expertise, and genuine enthusiasm for assisting customers. Their passion for outdoor activities shone through in their interactions, making me feel valued as a customer.

Overall, the teamwork displayed by Jennifer, Wade, and Kelsey exemplified the commitment to excellence that sets Academy Sports and Outdoors apart. Their collective expertise, paired with their genuine dedication to customer satisfaction, elevated my shopping experience and left a lasting impression.

My recent visit to Academy Sports and Outdoors reaffirmed why it remains my favorite destination for all things outdoor and sports-related. The store's expansive product selection, inviting atmosphere, and above-and-beyond customer service set it apart as a true gem in the retail landscape. Jennifer, Wade, and Kelsey exemplified the epitome of professionalism and expertise, further enhancing my shopping experience. Whether you're a seasoned adventurer or a recreational enthusiast, Academy Sports and Outdoors offers everything you need to fuel your passion for outdoor exploration and athletic pursuits. With its unwavering commitment to excellence, it's no wonder that Academy Sports and Outdoors continues to be the preferred choice for outdoor enthusiasts...

I am only rating 2 stars because the weapon I purchased looks amazing, but the customer service was absolutely horrible. I went to the weapon section yesterday looking for a particular type of shot gun and was told they didn't have with without even looking for it. I believe his name was either Kurt or Keith. I proceeded to go on-line and purchase the exact same weapon with same day in store pick up. Which means they had the weapon in stock. I returned the next day to pick up the weapon and a worker by the name of Phil was incredibly rude and unprofessional as soon as I walked up to the counter. He was trying to rush me to give him paperwork and was just very unruly with the conversation we were having regarding the purchase, he was very condescending and talking at me the whole time. I was not rude to him at all, I was very professional, and even asked him was he ok today because of his attitude. What really confused me was he didn't treat anyone else around me like that, just me. My first, and second time ever going to Academy was absolutely horrible and I felt so unwelcome by the staff in that section. I will never be returning there and I hate to be that person, but if you are a person of color, I recommend you don't waste your time and emotional state going to that section based off of the way I was treated both times...

I placed an order online Sept. 30th, estimated pickup date Oct. 7th. Then I received text and email alerts saying my order was ready for pickup on the 5th. I was out of town, but the email said I had until the 12th to pick it up. Then two days later (7th) I receive a text reminder to pick up my order (but again, the email says I have until the 12th) I get will get back home the 9th, and planned to pick it up then... but later the night of the 7th, I receive a text and email saying the order is being cancelled because the item is out of stock! After receiving multiple texts and emails saying the order was ready? And I don't pick it up in the first 3 days so they cancel it?! Or was it never available to begin with? I guess I should be glad I was out of town, or else I would have driven all the way to Academy Sports & Outdoors just to be told my order never arrived 😡 The cancellation email says I should get my money back on my card in 7 business days. It took them all of a few seconds after ordering to put a hold on the money-- for an item that was never in stock, though they told me in the 5th and 7th to come get it, but that I had until the 12th, if need be.

What the hell?! I will NEVER shop at Academy Sports & Outdoors again. What an unprofessional...