McAlister's Deli — Restaurant in Cleburne

I give this 2 stars because the food wasn’t bad. But this was The worst restaurant experience I’ve had. I called to place an order. The girl couldn’t hear me because the girls in the background chit chatting. I repeated my order 4 times before telling her I’d just come in and order. I came in and waited to be helped. There were 4 people in the front but they kept walking off from their registers. 1 man was upfront taking an order but pulled the girls off the register to finish getting the drinks for his order while there was a whole line waiting. I ordered my food and waited 20 minutes. A girl walked outside to curbside and came back in saying she thought she had my order. Half of it was correct but not the other half. I told her it was incorrect and she told me “they’ll have to fix it” and walked off. Mind you she didn’t ask what was wrong with it. I go to the counter and another girl asks if I’ve been helped. I tell her my order is incorrect. She says oh and walks off. Again, not asking what needs to be fixed. I wait at the counter for another probably 10 minutes. In this time a line is forming and no one is at the registers. The manager or lead even walked out, saw the line, saw me holding my bag and receipt, and walked back into the kitchen. A girl behind me is also waiting for her to go order and I think I have part of hers. We waited longer. Finally another girl comes and asks what’s missing. I tell her and they have to remake my order. It’s now been another 15 minutes and I’m still here. I’m 30 weeks pregnant and decided to just eat my half salad while I waited and I’ve been done with it. I literally called an hour ago to place the order in the first place.l and I’ve been in store for 40 minutes. I was really trying not to lose my cool because I used to be a manager at another location and I get it but when I went back to go tell them I’m still waiting and the sandwich hadn’t even been made yet I was ready to explode. I told them I wanted a refund because it had been almost an hour. Someone came out finally with my sandwich and apologized and gave me the recovery card. I took it and just left but guess what! The sandwich wasn’t even made right! It was missing tomatoes and barely had any spinach on it! I’m clearly pregnant and I was craving a sandwich not an...

We saw that this restaurant has an online allergen menu and we were looking forward to trying it out. When we placed our order, it turns out that the restaurant apparently doesn't follow it because we were told that all bread had milk. Ended up getting our sandwich with gluten free bread. We spoke to the manager and was assured that our meal was going to be as ordered but when we glanced at it, there was a slice of cheese lurking there. We made no fuss and asked for a refund. A few months after, I stop by for lunch and ask the girl at the counter about allergens, she had no idea so got the manager. This lady was just rude, she seemed so bothered by a simple question. Emphatically said that all bread had milk but wasn't sure about the gluten free one, so she asked one of the girls to go to the kitchen and bring the loaf to the counter, which she never did. She stayed back in the kitchen and pretty much hollered that it was ok, I have no clue if she even read the label or even knew what she was looking for! The manager said I could have a salad which I declined because I wasn't in the mood for it. She kept rolling her eyes and when the girl came back from the kitchen I could hear her muttering "you take care of her' and the poor girl just did her best. I understand the first incident as human error and being in robot mode but I don't appreciate the rude attitude of this 'manager' towards a simple inquiry. The store wasn't even busy when I was there, so its not like i was taking time away from other customers. This is very...

So this is my second time trying this place, with the same result. I placed my order online and was told it would be ready in "10 Minutes". Showed up, waited over an hour. Talked to a manager who instead of finding a solution, decided to argue and claim the large amount of people waiting all placed their order at the same time. They then go throughout the room and grab random people to give free coupons, cookies, and drinks as an Apology. But disregard the others who are waiting patiently...and not complaining.

The kitchen is inefficient. Completed orders are placed on this shelf full of orders. They place them randomly, so staff has to come search through the mass orders to give people their food. There is no way for the staff to know what orders are completed. It's just inefficient...plain and simple. I saw someone who had been waiting for an hour and a half and then they realized their order had been sitting on the shelf in the pool of orders. People who came inside and ordered got their food in the first 15 mins, but if you ordered online the average wait was an hour and a half.

I've been to plenty of restaurants in their first week...this is just sad and poorly managed. Stop with the excuses and come up with a solution. Same jacked up system the first...