McDonald's — Restaurant in Cleburne

If I could give ZERO STARS I WOULD… this place is absolutely ridiculous, I went tonight around 10:30 ish pm after setting in the emergency room for 5 hours with my sick kid, I ordered a cheeseburger with mayo, a double HAMBURGER, 2 small fry’s, a medium fry NO SALT! And a large Dr Pepper.. first off I waited 10 minutes at the first window and the guy never gave me a receipt he just kept taking orders ( I ordered on the app ) finally someone else came and said what’s the deal your holding up the line, so I moved to window 2, the kid handed me my drink which was barley half full and then my bag of food. The fry’s were all ice cold all of them, and my double HAMBURGER had cheese on it. So I send it back, few minutes later a women comes and try’s to hand me a bag with a double CHEESEBURGER In it, like no, I just gave yall back the double cheese and said it was supposed to be a double hamburger NO CHEESE!! So she goes and fixes it and says “ I gave you 3 medium fry’s instead of smalls, okay that’s sweet.. WELLL…. I get home and the fry’s are hard as a rock like they threw my old ones back down for a minute, and a all 3 had salt and one was supposed to be NO SALT ( which I told her as well ) so now I have 3 fry’s that nobody can eat because one had no salt and they was so hard it could of broken a tooth and the double hamburger was nasty and stale, and the Dr Pepper tasted like it was pure water. $13 down the drain and nobody got to eat really. This is getting out of hand, yall really need to hire better staff at both locations in Cleburne, it’s...

This McDonald's location is absolutely TRASH! The staff thinks they don't actually have to work. I mostly use curbside pickup because I hate fighting with the drive thru line.

EVERY SINGLE TIME I've been here in the last year, they have completely messed up my order, REFUSED to bring it out to the assigned curbside number. They FORCE you to order through the kiosk, even when they know to alter/substitute items it has to be done through the cash register! They will argue for 25 minutes to make you order through the kiosk and then bring the receipt so they can make changes. They don't even include TOYS in the happy meals! Have you ever dealt with a cranky toddler who wanted a happy meal, gets happy when they see it and then melts completely because they didn't give them a toy?!?!?

When eating in so my child can play, I order for HERE not to go. I get a table tent number and proceed to sit in the play area. THEY REFUSE TO GET OFF THEIR PHONES AND DO THEIR JOB! I watched and waited for 15 minutes while they stood around joking and jaw jacking while MULTIPLE orders sat on the counter! They don't even call out order numbers or table tent numbers, personally, when you FAIL to do your job especially when you work in fast food, YOU GET FIRED!

ALL THE WORKERS HERE NEED TO BE FIRED AND REPLACED WITH PEOPLE WHO WILL DO THEIR JOBS!!!! This is absolutely ridiculous, i don't see how they think they deserve $15 an hour when all they do is jaw jack and force customers to get STALE, COLD,...

First off, no matter what McDonald's I've ever been too there's at least 1 thing wrong with the order. Given that they are USUALLY accommodating and fix it when I ask them too. Today I ordered on the app, I waited 30 min for my food, and another 20 for my drinks and for them to fix a chicken sandwich that was incorrect the second time also. So by then the rest of my food is already cold. I have never in my life asked for a refund at a fast food restaurant but I did today and low and behold they charged me TWICE and would only give me a refund for ONE and said "watch the other one". Like ok....to an extent I understand since it was pending and may not process. Still slightly unacceptable though. I should have gotten more than just a keep an eye on it response.

I have been to McDonald's in multiple states and even different countries and have seen busier McDonalds work more efficiently than this place. So many employees walking around aimlessly, only 1 woman working there seemed to know what she was doing and she was overwhelmed. And on top of that half the people were wearing masks on their chins or below their nose. Im not particularly paranoid but how are you going to require customers to wear masks when the employees dont while they are PREPARING YOUR FOOD!? Most horrendous McDonalds I have...