Koko Bakery — Restaurant in Cleveland Heights

Stopped in initially and found a young girl who didn’t even acknowledge me while I stood at the counter as she was on her phone (honestly not that big of a deal). I ended up ordering the mango bubble tea that was really very bad. It tasted like perfume and soap mixed with mango. I was assuming something old/bad got in the mix so I went to the counter and asked if it was possible to get a new one since I couldn’t drink the one they gave me. I was told sure but they would charge me for a new one. When I asked if they could just do a refund then since I couldn’t drink it, I was told “no” and she turned away from me and back to her phone. I left with a bad taste in my mouth from both the drink and...

I recently purchased a bread from Koko Bakery, and I was quite disappointed with my experience. Unfortunately, the bread was past its expiration date and had visible mold on it. It seems that the store doesn't check their baked goods daily before putting them on the shelves for customers.

I didn't notice the expiration date or the mold until I had already eaten a small piece. This was very concerning, and I urge everyone to be cautious when shopping here. Make sure to inspect the products carefully before purchasing to avoid a similar situation.

For a bakery, I expected better quality control. I hope they improve their checking process...

first off. i got a turkey bun sandwich and it literally had 1 thin piece of turkey. second off, me and my boyfriend wanted to try new drinks, so he confidently chose the strawberry milk tea with matcha foam. when we received it, the drink already came separated, chunky, and rotten. no joke, i took one sip and i feel the urge to vomit. i went back to kindly tell the lady we didnt like it, until she rudely explained “you get what you get, you might not like the next drink i make you, so no remakes”. what a waste of 6 bucks. so just keep this in mind if you ever choose to go here. they may serve you a spoiled drink, but you get what...