Applebee's Grill + Bar — Restaurant in Cleveland

Absolutely horrible. Can I give less than 1 star please? We came in as a group of 14 for a birthday dinner. Restaurant was about 50% capacity so mot bad at all. The waitress asked us to wait s few minutes and she'd get with us as a big group she wanted to check her other tables first, which is understandable. She took our orders and then we waited and waited and waited some more. Did I mention we waited? 30 minutes goes by and no drinks no nothing. So we complain and ask to see the manager and the waitress says sorry they are understaffed. We are a patient group and we understand but that made it worse when she said she had to wash her own cups for us. I can see the regular drinks but the beers too? Bartenders wash their own. I just feel maybe she forgot to put in our order. So then magically our appetizers start rolling in as we threatened to all get up and leave. The appetizers arrived missing 1. Most were cold. Then the main dishes come out and that's where it all collapsed. Most of the food was cold or cooked improperly. Still waiting to see the manager we asked for 30 minutes ago we complained again. The manager refused to even come out and talk to us. The shift manager did. He changed our bill and took $8 off per check. Many of us felt that was an insult. Some of us didn't eat the food as it wasn't what they ordered or cold. The waitress said no we are going to make it right and told the shift manager what to correct. Totally crazy. She should be the manager since nobody else there was taking ownership of the place. Remember the place was maybe 50% capacity so for the manager not to have the guts to come out there and try to patch the hole in his sinking shop it tells ya the problems there are deeper than just our one table. Absolutely the worst experience ever and we refuse to go back. I even did their survey at the bottom of the receipt and asked for a phone call but hey I guess the manager is still in hiding because I'm still waiting a week later. Stay clear of this place and go somewhere else. To our waitress I know you didn't do everything right but the compassion you showed for what we went through seemed genuine. 1 shining star in the...

Manager was showing verbal and postural signs of alcohol usage. He stated the burger pickles, cheese and mustard was inside meat grounded up together within hamburger meat..is that true? The fries were many but some were cooked to a brown crisp. Yes after 8 other meals were served and eaten; about 30 minutes later the two forgotten hamburger meals was brought to the table by a very disrespectful aggressive male manager, holding his balance using a unprofessional verbal tone. No reason was given for food delay. Can say; the kind waitress understood and politely apologized for the disrespect manager and service today. Do not know why the manager came to our table. The family was enjoying our time together. When the drinks tasted watered they were replaced by our waitess with a smile. May son did not complain about the watered down creamy cheese sauce on the pasta platter. So..why did the manager come to our table angry?? No one at the table responded angrily. I was very proud of each of my sons today...not one person at the table heighten their voice or use any disrespectful mannerisms. As a single parent now of senior age ..Iam a very proud Black USA citizen for my sons dignity represented this day in your applebee restaurant. Was your manager wrong .. Yes! Now; how will you right the wrong today in your restaurant because if we were of another race never would have your manager intoxication or angres been expressed..nor..allow a Appleee manager to stand over a customer and aggressively make a scene. Your Manager was intoxicated expressly. Applebees continues to provide bad food, watered down drinks, racially bias service and the...

Our overall poor experience started as the hostess walked us to our table and a server who saw us coming nearly ran us over while heading to drop food off for other guests. Of course, we ended up being seated in that same server's section.

We ordered two steaks with spinach-artichoke dip and French Onion soup to start. The French Onion soup was mediocre, and certainly not as appealing as the menu photograph implied. The spinach-artichoke dip was little more than creamed spinach with a scattering of artichoke leaves and hearts, likewise disappointing when compared with what was presented in the menu. After delivering our steaks without silverware, our server came back about five minutes later to check on us -- at which time both steaks were cold, and after the first bite, were discovered much rarer than what was ordered.

My husband returned his steak to be re-fired, during which time I took a few bites of the poorly-seasoned Bourbon Street Steak and undercooked new potatoes before deciding not to eat them at all. Upon receiving his steak - poorly presented on a side plate nearly 10 minutes later, he tasted it and left it uneaten, because like my steak, his was not seasoned well. By the time the steak was brought back to the table, the sides were cold.

The manager came by to the table and offered to discount the bill or buy us dessert, but we declined and opted to head to a different restaurant altogether. From the inattentive, amateur service to the totally underwhelming food across the board, we were thoroughly disappointed by this experience and consequently...