Applebee's Grill + Bar

Absolutely horrible. Can I give less than 1 star please? We came in as a group of 14 for a birthday dinner. Restaurant was about 50% capacity so mot bad at all. The waitress asked us to wait s few minutes and she'd get with us as a big group she wanted to check her other tables first, which is understandable. She took our orders and then we waited and waited and waited some more. Did I mention we waited? 30 minutes goes by and no drinks no nothing. So we complain and ask to see the manager and the waitress says sorry they are understaffed. We are a patient group and we understand but that made it worse when she said she had to wash her own cups for us. I can see the regular drinks but the beers too? Bartenders wash their own. I just feel maybe she forgot to put in our order. So then magically our appetizers start rolling in as we threatened to all get up and leave. The appetizers arrived missing 1. Most were cold. Then the main dishes come out and that's where it all collapsed. Most of the food was cold or cooked improperly. Still waiting to see the manager we asked for 30 minutes ago we complained again. The manager refused to even come out and talk to us. The shift manager did. He changed our bill and took $8 off per check. Many of us felt that was an insult. Some of us didn't eat the food as it wasn't what they ordered or cold. The waitress said no we are going to make it right and told the shift manager what to correct. Totally crazy. She should be the manager since nobody else there was taking ownership of the place. Remember the place was maybe 50% capacity so for the manager not to have the guts to come out there and try to patch the hole in his sinking shop it tells ya the problems there are deeper than just our one table. Absolutely the worst experience ever and we refuse to go back. I even did their survey at the bottom of the receipt and asked for a phone call but hey I guess the manager is still in hiding because I'm still waiting a week later. Stay clear of this place and go somewhere else. To our waitress I know you didn't do everything right but the compassion you showed for what we went through seemed genuine. 1 shining star in the whole conundrum.