Auntie Anne's — Restaurant in Cleveland

Not sure what's wrong with this location (it's inside the Walmart), but one thing is certain, and that's that the people behind the counter need to be trained better.

One of them didn't know the pretzel bites were called "nuggets" so just looked at my friend blankly when she ordered. The nuggets were not in the correct cup - they were served in a Subway cup (the kiosks are connected), and were not nearly the amount of nuggets that were supposed to be served. The pretzel my sister ordered, which was supposed to be plain, had cinnamon and table salt on it.

Although the pretzels were hot and the consistency of the dough was good, all the pretzels were way too salty and most of the salt had to be brushed off...and even then, the pretzels were too salty. Not a great location, try a...

Placed a DoorDash order got the wrong item. They sharpied over someone else’s name and gave me that order. When I called the first thing their “manager” said was someone took my order so they decided to give me the order that was meant for the other customer. Then he put me on hold and came back saying my order never came up and they don’t know what my order was, but my name is on the bag. When I pointed that out he hung up and didn’t answer me back for a few minutes then tried to...

Ugh guys, this pains me because I absolutely love their Mini Dogs.. but this location is just.. well it sucks. Every. Time. Every time I go to this location, for the last 2 or 3 months, their pretzel mini dogs have been burned black. I wish I could post pics, but I don't know how.. unfortunately, I haven't noticed until I got home -_- didn't get irritated until today. I'm a very peaceful person you guys. But it's just been happening so often as...