Chick-fil-A — Restaurant in Cleveland

We're visiting from Jacksonville, FL and are patrons overall of Chick-Fil-A. Our youngest son loves their classic chicken sandwich and always gets it plain and dry just the bread and the chicken. It so happens that they're close by the Hampton Inn where we're staying for the night so it was a no brainer to come. We came through the drive through and were greeted mediocrely by the young lady who takes orders. We're used to very friendly and courteous team members in FL asking how our day was or thanks for coming to see us today.. but the one we had was very transactional. Nothing wrong with her tone or anything but didn't have any warmth to her interaction with us. We came right at the DT window and was given our order and went straight to our hotel which is .01 miles away. My son showed me his chicken sandwich and was disappointed. The chicken was so thinly cut the chicken could fly if a strong wind blew by! We spent $9.78 for basically the waffle fries and the lemonade! I can only assume that recession is catching up on Chil-Fil-A and they cut costs by skimping. 🤷🏻‍♀️🙅🏻‍♀️ Shouldn't your ingredients be weighed equally so this experience with customers can be avoided? If you don't, maybe it's time you consider weighing them equally so customers don't feel cheated on.

This changes our perception of the brand and was unhappy with this specific experience at this particular location. I hope this was a one off.

If there's anything we liked, there wasn't any lines at this location and there was...

Disappointed. First time at this location. I’m a GIANT Chick-fil-A fan. I’ve been all over the country and usually rave. The biggest issue was the setup and service for mobile orders. There was no mobile order line or attendants as we are used to. After waiting in a spot designated “mobile order,” I realized no one was coming. I changed our delivery to “curbside” and entered the space number. After a delay, an employee sauntered out to three different cars trying to find who had that order. It was not ours. He eventually brought our order, which was correct, except very wrong on the sauces. But, we waited a long time compared to the usual CFA. And the service was scarce. No mobile attendants are visible, and when one finally comes, he or she has to cut in front of the drive-thru line to approach vehicles from the rear. Horrible layout!! We had to walk across the parking lot to get our sauces. In 2021, with mobile app orders to simplify the process for everyone, including the restaurant, this location got it VERY wrong. To top it off, my milkshake spilled all over the car—not their fault, but definitely in line with a very awkward layout and just made this a negative...

Poor management and service Ms. Karen Colley should be ashamed for her employees here. Please watch the cameras from 10:40am to 10:55am. I ordered a dine in order and none of the front tables were clean from table number 4 to 8, 12 wasn’t clean also a few others. I the customer cleaned these tables in front of her employees and was laughed at by Dre while he ate. Then my dine in order was brought without a tray and I requested one I was told by the young man they didn’t have any clean trays. I figured he might take some initiative and retrieve the trays from the trash cans so they would have some to serve on but after never retrieving them I actually got up in the middle of my meal and once again did it for them. I left them at the pick up counter where the lazy young man left them for mins and then he moved them back to the serving counter and didn’t clean them. Now another girl is cleaning them. Dre was laughing as I walked back I assume the management and leadership is so bad here this is the new Chick-fil-A standard for this franchise. Do...