McDonald's — Restaurant in Cleveland

Well, what an experience. I considered going to Burger King across the street, but I chose McDonald's because of their kiosks. I can browse through the selection and pick what I want without an employee waiting for me to make a decision. So I did that, ordered a meal without pickles and onions and picked up one of those number things as instructed. I sat down and put the number thing on the table and waited... and waited... and waited.

After at least 15 minutes, I went to the counter to see what was going on. Noone was there but I could see and hear the chaos from the kitchen. It seemed like noone knew what was going on. Occasionaly, an employee would walk out from the kitchen to get soda. One of them spilled some of it on the floor - the floor that was dirty both in the kitchen and in the restaurant.

After another five minutes, someone finally asked if anyone was not being served. There were 4-5 people behind me, and noone was being served. I told her how I'd waited for 20 minutes and she said 'oh I was looking for you but couldn't find you' and then she handed me a bag with cold food in it. I pointed to the number thing that says you'll bring it to my table, and another women said 'no we don't do that'. What? Then don't say it.

This went on for a while before I said that I wanted my money back. 'We don't do that', was the answer. So no food, no money. Finally, they decide to make me a new meal. Why, thank you. I had to ask for a cup, and there was no Diet Coke. And the burger had onions in it.

No compensation. No sorry.

After all that, I decided that I would at least punish them by not putting it in the trash. So I just left. And of course one of the women ran out of the restaurant and yelled obsceneties after me. Wow...

No, I'm not coming back, and I really don't understand how this restaurant can be part of the McDonald's brand. I love McDonald's - I hate...

The restaurant was clean I didn't use the restroom so I don't know about that but I got a 20 piece nuggets and two large fries and was asked if I wanted a box for my granddaughter I didn't realize I did but I did they were very nice very accommodating I asked for fresh fries and nuggets and received both fresh before I left I had to let them know thank you for being so kind, thoughtful and caring top customer service employees. I also saw that compassion was shown for a lady who is special and is going through some issues they did not show any rudeness or disrespect they treated her like a human being. EDIT Well this last visit at McDonald's was a total washout stood at the counter for 15 minutes with no one acknowledging the fact that I was there so when I asked somebody if somebody working the cash register the response was (yes, but I'm doing something right now) Extremely rude and for some reason it only happens in the black neighborhoods with the black workers and because I said that I heard a worker in the back say I was racist but I'm black. 🤔 I've worked at many McDonald's when I was younger and we were always taught to acknowledge a new person at the register to let them know you know they are there and you will take care of them not just completely ignore people because you're doing something and then be rude when you tell them that you're doing something My supervisor would have fired somebody on the spot for that but of course they weren't black neighborhoods. And of course all the employees thought everything was funny and everybody had to come up to see. So earlier I said I would recommend now definitely would not recommend if you want to be treated with respect do not go to...

So yesterday June 7th 2025 I went to this McDonald's around 7: 48 pm I ordered the $5 meal in a small fry so it took me 10 minutes in the Drive-Thru after I paid it was three cars in front of me to get their food so I waited and I waited to make a long story short by the time I got to the window it is 8: 03pm and when I pulled up to the window I'm still waiting at the window to get my food I ordered a $5 meal and a extra fry so I'm waiting like 20 more minutes so this light skin girl light brown hair come to the window with a nasty attitude and she like what did you order we told her what we order and she slammed the window and here is 8:17pm so at this point we get frustrated and like what's going on so this one man kind of heavy set older man he like we short staff and we looking like we see a lot of people that's working today I said it don't look like you're short staff it look like them young girls talking and playing bring me my food so the one girl like I believe the window open in case they get smart so at this point me and my husband like we just want our food and we've been waiting here over an hour do you want a refund I said no give me my food so they forgot the extra fry I promise you when I looked in my bag when I get home it was only four fries in there like they literally did that on purpose they literally counted out four fries and put it in the bag this McDonald's is disgusting with a attitude something needs to be done as soon as possible I wish I could have gave no stars but you have to put a star in order to say what you have to say and I'm thinking about calling corporate not because of the time limit is...