Potbelly — Restaurant in Cleveland

VERY disappointed with this place. They are setting themselves up for failure by only having ONE person working here. The one worker will take four or five orders, then make the sandwiches. So if you were the first person to have your sandwich made, by the time you are able to pay for it, it’s cold. Then heaven forbid, a TSA agent comes to buy a cookie. They don’t go through the whole line, they just go right up to the register to buy their item. Instead of being polite and letting you check out first- since your sandwich that was supposed to be hot is now getting cold, the one worker lets them pay while you continue to wait. PLEASE have more than one person on staff...

The two ladies that serve the morning shift are the most professional, kind, patient and accommodating folks we have come across in the service industry.

Encountered an absolutely humanizing moment at this Potbelly’s on early real-early Tuesday morning, Oct 23. (The limitedness of this forum does not allow the opportunity to share more here.)

Who knows how much they have to deal with but they smile at life and continue to do their best. Seriously inspiring.

Lastly, the cookie and the vegetarian bagels were great. (As if I care about the food at this...

I stopped by the potbelly Sandwich To buy me and my daughter a Sandwich and coffee The gentleman who served us in the morning was very rude and discussed And I'm appropriate to my daughter She 17 years old Trying to get her number And we're saying unappropriate things It was around 9 AM Saturday His name was lavell I saw his name on his Badge or tag Around his neck is I want to take it...