Presti's Bakery — Restaurant in Cleveland

Went in on Saturday May 10th around 2pm. There was a long line which was fine. There was guy with glasses, a beard, and a cap behind the counter. I haven’t experienced service this terrible in a while. First we took a number and moved to the side. That guy walked around the corner to deliver an order to a table. We saw him and moved out of his way immediately. He made it a point to stop from where we had moved, sigh and roll his eyes backwards so we instantly got a vibe that the guy was not happy we were there. The wait was about 40 minutes. We were excited to try some Italian ice and the iced tea that has a scoop of Italian ice in it. We had seen the guy walking around the store being very rude to other patrons. I thought we got lucky since we were being helped a different guy who looked much younger. He started helping us and when we asked for the ice, he checked in with the guy who had been rude to us already. The guy come over to the younger guy and made a big scene. Covered his face with his hand and gleefully yelled in the other guys ear ‘No, no, no, no, no while smiling and seeming to really enjoy telling a customer no multiple times like a spoiled child. He then started what I think he thought was a comedy routine at our expense. They were out of Italian ice and instead of just telling us that, he put on a gleeful performance to let us know. In case management reads this, there were two guys with beards, hats, and glasses and then a younger guy with no facial hair. The bearded guy who was rude was wearing lounge/pajama pants. I still ordered some items and tipped 20% because the younger guy wasn’t a rude ahole. It’s such a shame that the service overall was garbage because the food was tasty. That was my third time there and the first two experiences were fairly neutral. While I understand that it was busy and the guy had a lot of clients to service, we did nothing to receive that kind of behavior. There was an older lady working there and even she seemed annoyed by that guy.

The group I went with and I will not be patrons there again. The food is ok so if you’re planning on visiting, be aware that you as a paying and tipping customer may be treated like garbage depending on which staff member you interact with.

I went with 1/5 stars overall since the service was bad and because we order items that were charged by the wait. We got a box worth of things and for some reason, they did not tare the box so I ended up paying a few dollars for...

Excellent! Perfect for trying EVERYTHING!

Atmosphere: This visits was more of an experience than a cravings run. While I was there I heard a women say “we used to eat this cake....” as if someone was trying to recall moments they had spent with a deceased loved one.

On my way out two (apparently local) couples with children walked in with the same to go boxes from a different restaurant claiming the ritual was to go there, then the bakery. Seems to be a local favorite.

The bakery is armed with five well maintained and stocked (5?) food display cabinets. The bakery seemed to be there for a while, but the inside was well maintained, so you didn’t feel like there was a chance of dust on your cookies or a chair collapsing. I was very impressed with the cleanliness of the Bakery and the glass cabinets.

Some of the cabinets had food displayed and but most of the display cabinets had sweets.

Service: I was waited on by a young gentleman who was as excited as I to be there. He made a suggestion - mini cookie chocolate sandwich thingy- delicious. Very interactive with guests.

Pastries: The cookies all came in miniature sizes so it was perfect for trying every! The cookies and pastries seems to be traditional.

Walnut ganache: Creamy delicate ganache topped with walnuts and powdered sugar on a sugar cookie (or short bread, idk cookies well) bottom.

Raspberry Linzer: favorite at this particular shop the linzer cookies were a raspberry jam (or something like it) with an intricate little hole stamped out of the top sugar cookie(or short bread) with the same cookie bottom.

Macaroon (with two “o”s)partially dipped in chocolate: The seemed to be an almond macaroon with a tad amount of coconut (not exact sure) Neither flavor was loud, very tamed. The out side seemed to have a very thing crisp to it and the inside was surprisingly light and fluffy.

Coffee: Cappuccino - The cappuccino come out piping hot with a cloud of foam! Beautifully served! (I didn’t get a picture of the cloud, somethings you just can’t wait to enjoy) The espresso went well with the cookies. It wasn’t exactly, special, but I didn’t go there for...

Presti's Bakery in Cleveland is a delightful gem that has been serving the community since 1903. This family-owned establishment is renowned for its rich history and commitment to quality, which is evident in every bite of their baked goods and savory offerings.

The bakery's selection of baked goods is simply outstanding. Their pastries, especially the cannoli, are legendary, featuring a perfect balance of creamy filling and crisp shell. The assortment of cookies, cakes, and breads showcases traditional techniques and recipes that have been passed down through generations. Each item is crafted with care, resulting in flavors that evoke a sense of nostalgia.

In addition to sweet treats, Presti's also offers a variety of savory foods that are equally impressive. Their deli sandwiches, made with freshly baked bread, are a must-try. The combination of high-quality meats and cheeses with their homemade spreads creates a delightful experience for the palate.

It's worth noting that Presti's can get quite busy, especially during peak hours. You may find yourself standing around with a number, waiting for your turn to be called. However, the delicious aromas and the anticipation of enjoying their offerings make the wait worthwhile.

Presti's Bakery embraces its Italian roots, and this is reflected not only in their menu but also in the warm, welcoming atmosphere of the shop. The staff is friendly and knowledgeable, always ready to recommend a favorite or share the bakery's storied past.

Overall, Presti's Bakery is a Cleveland institution that continues to enchant locals and visitors alike with its exceptional baked goods and savory delights. Whether you're stopping in for a quick treat or looking to enjoy a meal, Presti's is a must-visit destination that beautifully marries tradition...