The Warehouse — Restaurant in Cleveland

After five years of consistent visits, we had a lunch today that was unlike anything we have previously had. It started when we tried to order our meal at the same time we ordered our drinks and were told we would have to wait. We ordered pizzas that came with no sauce and no basil, we ordered cake that came in three different sizes, but the staff insisted they were all the same size so we sent two back and finally, when a manager came to our table, she was not interested at all in our concerns. She actually told us all the cake slices had to be equal because of the tool used to cut them. Right before she came over another staff member was kindly going to replace our cake because the person cutting was apparently new. This was stopped by the manager. She completely ignored our issues with a pizza that we have had multiple times and knew exactly what should be on the pizza. After almost an hour waiting for food we still had an item missing. The restaurant was by no means full. I completely understand having an off day, but what I don’t understand is how truly uninterested the staff was when we questioned why things we had ordered many, many times were completely different and not at all the the quality we have had in previous visits. Please do better when problems arise and put some quality control in place. We are usually a party of 6-8 people, some local and some who travel to Cleveland weekly for work. We want to be able to enjoy what was previously one of our...

The Warehouse will always hold a special place in my heart. It was the first place my husband of four years and I went on a date six years ago. I always order the same thing. The Haley Special; I mostly enjoy it because it has wine and cheese sauce. This time I ordered it with the Zappo's Voodoo chips and an RC, but when it is cold out, I order it with their potato soup. The service on this particular day was fantastic. Our waiter made sure our drinks were full and checked on us frequently, yet allowed us to enjoy our Sunday lunch. It took no time for us to get a table and our meal was ready not long after we ordered. This was by far the best experience I have had eating at...

We ordered the shrimp dip and it came out like a soup. We ordered cheese and broccoli soup and it came to the table ice cold. They took the soup back and when it was brought back it was still cool. I ordered the Cleveland grilled cheesesteak and they came back to tell me they weren’t doing any grilled meats so I had to order something else. When that sandwich came the menu said the spinach was tossed with a pesto mayo which it didn’t have. My mom’s BLT had no mayo on it. The tomato on my sandwich had the spot where the stem was attached. Terrible food since it’s been bought out and servers have attitudes when you tell them something’s wrong! Will...