Hunan Wok — Restaurant in Clifton

Just ordered from here for the first time. This was def be the first and last time, what a nightmare. I called it in. Everything was fine. Once the delivery person called me, i successfully directed her to my bldg (garden apts) the second she got out of her honda CRV she starts complaining that this was too difficult, and that she could never come here at night, and went on and on.

Never in my 40 yrs of ordering food have I witnessed someone complain THIS much about delivering food. Its like this was the first time she was grasping what delivering food actually is.

In the beginning of the conversation she asked me to come down, which was also ludacris, and I had advised her that I just had foot surgery and I was unable to come downstairs. As she complains from her car all the way to the door downstairs, she asks me to come down again! I had to reiterate that I was foot surgery and am physically unable to come downstairs. Her response was "wooooow"

if only the rudeness ended there. As she gets to my door, she continues to now complain to my face saying "im sorry i cant deliver here anymore." When I asked why, her response was "its not safe".

Lady... its broad daylight on a Thursday afternoon, i live next to a middle school, and im a handicapped female. :D. I told her "ma am you really should hire someone else to deliver, this is not for you" and she goes "ok just hurry up, i have to go" at that point I determined that one dollar would be too much for this broad. So i just handed the receipt back to her, and almost shut the door in her face and I heard "no tip?" To which I responded "No, You literally complained non stop for the past 5 minutes." she walks away and complains some More under her breath.

Lady, you got alotta nerve. You better take your behind back to the car, and contemplate your life decisions. Bc hospitality is NOT your forte. Your obnoxious, rude, and disrespectful attitude wont get you anywhere.

Whats crazy folks, is that I havent even opened the food yet. The delivery experience ALONE has ensured I will NEVER order from there again. Which is unfortunate, because maybe the food is good, but she killed it. I will make sure no one I know orders from you either. Check your attitude next time you bringing food to someone supporting your business. Especially a patron who is 2 weeks post...

UPDATE: HAD TO GIVE BACK THE FOOD I ORDERED. It was barely cooked and was still RAW!!! Definitely not going back!!

‐-----‐------‐---- My husband and I often order from Hunan because I live very close to the restaurant. After a rough day at work, I want a quick treat from my local Chinese restaurant. When walking in, I was not greeted. But scowled at. The staff (the woman with the reddish-brown hair) was not friendly or accommodating. She even threw my receipt at me. The other customers were greeted by the same woman with smiles and were asked nicely about their orders.

Am I looking for five star treatment from a mom and pop spot?

YES.

As I stood waiting for my order of chicken wings, I realized that I, on the other hand, was am treated poorly. Somewhat like I am bothering them for coming to their establishment. I am just as deserving of courtesy, polite responses, etc. Customer service is imperative. You can have a great product, but if your customer service is sub par, people will not wish to support your business.

This is the LAST time I will spend money at this...

This has been my family’s go-to Chinese takeout place for a good 10 years. Not any more. The last time we ordered we thought the food quality had gone downhill but we were willing to give them another shot. Today’s experience ended it. Bland Wonton Soup. Pork fried rice where you really need to look for the pork. When you find it, the best you can say is the chef really knows how to dice pork into tiny little pieces. And what they passed off as Beef with Black Bean Sauce needs to be renamed to Beef and Onions. There were so many onions in it that’s all we tasted! And, to top it off, my wife called the order in at 5:30pm and the food wasn’t ready until 6:15pm. Unfortunately, anticipation didn’t make the food any better. The food quality has dropped considerably, the prices have risen as well, and what you get for your money is pathetic. We will be going elsewhere...