Update: I think their response to my review speaks for itself. So unprofessional. You gave your customer the wrong directions, you messed up. Own it and apologize thatâs it. Joking about a pick up time has nothing to do with the fact of the matter which is the cupcakes sucked. Word of advice, donât go back and forth with your customers ESPECIALLY when you are in the wrong!!
I came here for cupcakes for my sonâs birthday for school. I called last minute and they were able to squeeze me in which was great. The cupcakes looked great, exactly as I wanted. However, upon leaving with my order I asked what was best to store the cupcakes since it was for the following day and was told I could leave them in the car since it was cold. So I did just that, I placed the boxes in a bag and secured them tightly. The next day, omg it was horrible. The cupcakes were SO dry and chewy it was almost the consistency of a rubber ball. My son was so disappointed and I was so embarrassed to have given this to the school. They literally went in the trash. I reached out and mentioned this to the bakery and he did apologize for giving me the wrong storage advice. Now, Iâm not a professional so I didnât think twice and just did what he suggested. He offered to give me a cake for the inconvenience but to be honest I wasnât interested. I needed it for my sonâs birthday not after the fact. I did sense some attitude when giving my honest feedback. Iâm not a baker but I just really doubt that the cold weather made the consistency that terrible but apparently to them it did. Whatever, as a customer I was extremely disappointed and the only way they could come up with making up for that was a free cake or what not. In my opinion a refund should have been given in this case since they were completely inedible and went in the trash but thatâs not what they offered. Safe to say I...
   Read moreAmazing Place, Amazing staff! Had a custom made cake for my daughter's 21st Birthday. They made it exactly how I want it and the cake (which was carrot cake) tasted delicious. Also bought some of their desserts they have in their bakery and everything I've tried was very delicious, I recommend the strawberry Tres Leche cake and the mango mousse, very good. A+ Service, already recommended this place to family and friends. This is my new bakery spot for future cakes. Thank you Sweet N...
   Read moreGot a birthday cake. I wasnât the purchaser. But it was for me. Gotta keep it real. Cake looked cool. But the inside cake tasted like it was a day old. Was not impressed. Sorry guys. Not trying to be that guy. But itâs one day a year. Any other day. I wouldnât even write this review. Dry as well. And the cake was not cheap. It was custom. Disappointing. Dulce de leche cake. I will be throwing the cake in my yard for the animals to...
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